Technical Services Engineer, Rokt
£67.5-77k
OTE
£60-65k
BASE
+ Equity plan grant for eligible roles
4 days a week in office
eCommerce technology & software solutions
Job no longer available
eCommerce technology & software solutions
501-1000 employees
Job no longer available
£67.5-77k
OTE
£60-65k
BASE
+ Equity plan grant for eligible roles
4 days a week in office
501-1000 employees
Company mission
To make eCommerce smarter, faster, and better.
Role
Who you are
- One or both of:
- Hold a 4-year undergraduate degree in computer science/engineering or a related technical discipline (e.g., technical boot camp)
- Have 3+ years of experience developing, implementing or supporting software solutions for businesses in current or past technical roles such as:
- Software engineer
- QA engineer
- Technical Implementation/Solution consultant
- Technical Services/Support engineer
- Strong problem-solving skills and the ability to handle complex, multi-faceted issues
- Ability to quickly learn new technologies, quickly grasping the basics and keeping the skills up-to-date
- Good communication skills in English, both written and verbal
- Knowledge of at least two of the following programming languages:
- JavaScript
- Kotlin
- Swift
- Java
- Objective C
- C#
- Python
- Can work during nights
- Being based in/around London, England (UK), as this is a hybrid role that requires commuting into our office four times a week when not working during nights
- Willingness to participate in on-call rotations
Desirable
- Has a customer service mindset with a focus on delivering exceptional support
- Is able to prioritize work effectively, deal with escalations and work in a fast-paced environment
- Collaborates, contributes and cooperates with their team and the wider business to drive good outcomes
- Has experience with mobile and web SDKs
- Has used RESTful APIs and/or other integration technologies
- Is knowledgeable about SQL and familiar with data warehouses, ETL/ELT, etc
What the job involves
- As a Technical Services Engineer, you will work closely with our Customer Success, Professional Services and Engineering teams in providing world-class service to our customers
- You will also support our customers’ developer and marketing teams as they implement and use mParticle’s mobile and web SDKs, work with our platform's various APIs and leverage our multiple integrations
- You will also support various components of mParticle such as analytics, audiences, calculated attributes, identity, predictions, profiles and others
- This will be a hands-on technical role that will give you the opportunity to interact with some of the best minds and technology stacks in the mobile and web app business
- You will become an expert in all things mParticle
- Your work will be meaningful and will have a strong impact on our clients’ success
- Collaborate with our Customer Success and Professional Services teams to support our customers via multiple channels as they work with mParticle Platform, its related APIs, SDKs and interfaces
- Maintain customer satisfaction by ensuring tickets (issues, queries, etc.) are resolved in a timely, accurate and effective manner, escalating them when necessary
- Communicate customer feedback on our product to the appropriate internal teams to improve user experience, add new features to enhance the product, etc
- Assist our Engineering teams in raising and fixing bugs, improving the documentation, testing new product features, etc
- Thrive in a fast-paced environment, managing multiple priorities and tasks simultaneously
- Efficiently handle escalations and ensure critical issues are resolved promptly
- Build internal tooling, SOPs and KBs for the our customer-facing teams
- Regarding working hours and location:
- The initial 2-3 months onboarding will take place during the day, Monday to Friday
- Once onboarding is completed:
- Will work mostly during nights, Monday to Friday
- Will switch periodically to days, Monday to Friday
- After around one year:
- Will work mostly during the days, Monday to Friday
- Participate in on-call rotations to provide support coverage as needed
Salary benchmarks
Our take
eCommerce marketing company Rokt is helping brands leverage the power of good timing. With Rokt, brands can present their customers with AI-curated offers and messages at every stage in their transaction, at tailored times of the day, or to market themselves at the point of transaction on other major eCommerce sites.
The idea is that “transaction moments” are when shoppers are most inclined to engage further with the brand or its products - the success of Rokt’s clients, and the runaway success of Rokt itself, show that it's successfully cracked it.
Rokt has a strong client base that includes giants like PayPal, Groupon, GoDaddy, and Disney, and after hitting Unicorn status, it is eyeing up a US IPO. This should come as no surprise - the surge in eCommerce trade over recent years has led to most companies investing in tools to stay competitive.
Rokt has expanded its tool suite since it first started up, and will be focused on continuing to innovate to keep ahead of the MarTech pack, and abreast of changing demand in the rapidly shifting market. The eCommerce marketing tech sector has ballooned to a $120B global operation - Rokt is positioned comfortably to keep ahead.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2021
$325m
SERIES E
Oct 2020
$80m
SERIES D
Total funding: $488.4m
Company benefits
- Learning and development: Develop your skills and career through our global training events, self-driven learning programs, and fantastic people leaders.
- Generous PTO and extended leave: When you work hard, we know you also need to rest. We offer generous time off and extended leave policies. Whether you are taking a tenure-based sabbatical or parental leave, we've got you covered.
- Employee equity options: All Rokt’stars have equity ownership. If we succeed, everyone enjoys the upside.
- Catered lunches: Enjoy catered lunch five times a week and healthy snacks in the office.
- Health and wellness benefits: We provide a variety of health (physical and mental) care programs, including a zero-cost monthly premium option in the US. We also offer a monthly wellness allowance and wellness sessions.
- 401K matching: In the U.S., access generous retirement plans like a 4% dollar-for-dollar 401(k) matching plan.
- Dog-friendly office: Pets make our lives better in so many ways. At work, they create a fun and happy environment, encourage conversations, and get us up for regular exercise breaks. Our NYC office is dog-friendly!
- Global travel opportunities: Along with our global all-staff events in amazing locations, we also offer generous relocation packages if you're interested in moving to another Rokt office.
- Hybrid workplace: Enjoy the best of both worlds with 4 days in office and 1 day remote according to our team-based flexibility model.
- Technology allowance: Each Rokt’star has an allowance to use toward buying new technology that tops up every year. As a technology company, we make sure our Rokt’stars are only using the latest and greatest equipment–and you can keep it even if you leave.
Company HQ
Hudson Square, New York, NY
Leadership
Bruce Buchanan
(CEO)Previously a Principal at Boston Consulting Group, before serving as Chief Commercial Officer, then Group Chief Executive Officer at Jetstar Airways.
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