CONC Senior Manager, Lloyds
Retail Risk Specialists, CCOR
+ Annual performance-related bonus and • Share schemes including free shares
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
+ Annual performance-related bonus and • Share schemes including free shares
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- You’ll bring expertise in compliance, customer impact and change delivery
- Confident stakeholder engagement is key and your ability to influence and support decision-makers will help ensure the delivery of good customer outcomes, aligned with Consumer Duty and Group standards
- Expert in applying Consumer Duty, Regulatory Sourcebooks (including CONC) and translating regulatory requirements into language that is easy to understand
- Considered a subject matter expert with good understanding of the latest Compliance frameworks and technology, industry standards and established best practice to enable you to play a leadership role in a risk centre of excellence
- Expert drafting skills with deep expertise in preparing concise reports for senior level audiences, with clarity and precision
- Excellent stakeholder management skills and experience of bringing colleagues on the journey to inspire compliance and good customer outcomes
- Ability to make good and timely decisions that keep the organisation moving forward and balance difficult trade-offs, provide independent challenge to risk decisions. Able to interpret new regulation and threats with forethinking to anticipate the impact of changes on the Group
- Data led approach with a growth mindset and commitment to everyday innovation
What the job involves
- JOB TITLE: Senior Manager, CONC, Retail Risk Specialists, CCOR
- HOURS: Full time
- Senior Manager, CONC plays a pivotal role in supporting one of the UK’s largest financial services transformations
- We’re seeking a proactive, detail-oriented individual to join the Conduct, Compliance and Operational Risk (CCOR) team within the Risk Division, as we accelerate delivery across the Group’s transformation journey
- You'll be managing relationships with risk and control owners and act as their specialist Risk business partner, while using support teams to help deliver against aligned customer, business and strategic outcomes
- Advocating for customers through concise, commercially sensitive advice to business areas on policy interpretation and regulations, utilising deep compliance expertise to co-create fantastic compliant solutions for customers and the Group working closely with the business
- Oversighting and supporting the delivery of new products and initiatives to meet the needs of risk and control owners, control specialist teams, Audit and external regulators
- Ensuring Group projects and initiatives succeed through supportive, business focused challenge
- Makes authoritative technical and/or professional recommendations that have a significant short-term and long-term impact on the business
- Supporting risk and control owners to address control deficiencies, identify and implement remedial actions following operational risk events and breaches
- Supporting control owners and specialists to implement control measures that are designed to achieve the control objectives
Application process
- End Date: February 23, 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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