IT Support Specialist, Hotel Engine
$20.00-$30.00/hour
Free-to-use hotel booking platform
Job no longer available
Free-to-use hotel booking platform
501-1000 employees
Job no longer available
$20.00-$30.00/hour
501-1000 employees
Company mission
To radically simplify trip management for businesses.
Role
Who you are
- 2+ years prior experience as a help desk/ technician
- Prior experience in a fast paced, high growth SaaS start up is a plus!
- Tech savvy with working knowledge of office automation products and remote control
- Prior experience with Slack, Microsoft Teams, Office 365
- Great understanding of computer systems, mobile devices, and other tech products
- Excellent verbal and written communication skills
- An approachable, open mindset; always looking for the next way to make our processes more efficient
What the job involves
- Serve as first point of contact for associates seeking technical assistance over phone, video or in person
- Configure, administer, and support Windows and Mac desktop and laptop workstations
- Effectively onboard (configure and support) approximately 15-35 new hires per month
- Monitor help desk system for incoming requests and tasks and resolve or escalate accordingly
- Install and support business-critical applications
- Perform remote and in-person troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support
- Follow-up and update associate status and information
- Identify and suggest possible improvements on procedures and technology
- Document processes and procedures
- 4-5 days in the office per week
Our take
Travel is an essential part of running operations for both enterprises and essential services. However, short-term rental prices are generally targeted towards leisure travel, resulting in providing accommodation for traveling workforces becoming expensive and complicated for employers.
Hotel Engine provides a hotel booking and management platform with a target audience of workforces, aiming to make the process of booking such arrangements simpler and more affordable. The company provides a dashboard for the management and analysis of business travel lodging, in addition to providing discounted prices for large groups and essential sectors such as healthcare.
The Denver-based company is now used by hundreds of thousands of individual members across over 185 countries. Having now achieved 'unicorn' status, Hotel Engine, which is profitable, can expect to see continued growth having placed its unique services at the heart of this currently evolving industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2024
$140m
SERIES C
Dec 2021
$65m
SERIES B
Total funding: $221m
Company benefits
- Competitive base salaries
- Annual performance bonuses
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel
Company HQ
Virginia Village, Denver, CO
Leadership
Elia Wallen
(CEO)Eli studied at Florida Gulf Coast University before joining Travelers Haven as President in August 2008, where they worked until 2020. They founded Hotel Engine in January 2015, serving to present as CEO.
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