Customer Success Manager, FutureFit

• High velocity, high intensity, high trust, high bar, high impact, and a will to win. If those words resonate deeply with you, this could be your next career move. We're seeking a Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the world
• Proven ability to manage customer relationships and build long-term trust with key stakeholders
• Track record of solving complex problems with structured thinking and a focus on outcomes
• Experience leading customer meetings and communicating clearly with executives, staff, and technical teams
• Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned
• Exposure to strategic planning, connecting daily work to broader customer and business goals
• Experience handling sensitive conversations in a way that balances empathy with accountability
• Ability to create effective presentations that simplify complex ideas for a range of audiences

Desirable

• We’re seeking a Customer Success Manager (Canada) to join our team and take charge of a portfolio of Canadian customers
• You’ll be the driving force behind their success on our platform, building lasting partnerships that fuel retention, growth, and expansion
• Build Relationships: Develop and maintain strong ties with customer stakeholders. Act as their main point of contact and build trust through timely, proactive communication
• Support Customers: Lead customers through implementation and ongoing success. Coordinate with teammates across Customer Success, Growth, Product, and Engineering to deliver results
• Drive Adoption: Guide customers on how to get the most from the platform, whether that’s upskilling job seekers, improving staff capacity, or solving talent shortages
• Grow Product Expertise: Stay current on new features and updates. Share best practices, host feedback calls, and help customers tailor the platform to their needs
• Renewals and Growth: Identify renewal and upsell opportunities early. Partner with Sales to expand accounts and drive long-term value
• Voice of the Customer: Translate customer needs into insights that shape our roadmap. Ensure feedback is not just heard but acted on across the company

• At FutureFit AI, our hiring process is designed to help you assess whether this role and our culture are the right fit based on your unique skills, mindset, and experiences. We move fast and work with intensity, so we want you to get a real sense of that from the start
• Each journey includes a mix of interviews and a performance challenge. For this role, that might look like:
• Online Application
• Initial Screen with Director of People & Culture
• Interview with Hiring Manager
• Performance Challenge
• Performance Challenge presented to Panel
• Final 1:1 Interviews
• Final Decision
• Generally, this entire process takes around 6 weeks, although the timing can vary due to specific candidate circumstances