Junior IT Specialist, Contentful
$67-71.5k
This position is eligible for equity awards and annual bonuses
5+ days a week in office
Content management platform
Job no longer available
Content management platform
501-1000 employees
Job no longer available
$67-71.5k
This position is eligible for equity awards and annual bonuses
5+ days a week in office
501-1000 employees
Company mission
To modernize how content flows by leading the transition from legacy CMS to content infrastructure.
Role
Who you are
- 0-2 years experience in technical support
- Apple product experience, Microsoft Windows too. Linux is a plus
- Basic understanding of wired and wireless networks
- Know your way around AV technology; Projectors, screens and cabling
- SaaS experience
- VoIP experience
- Creative and motivated to find solutions for future requirements
- Attention to detail with a problem-solving approach
- Demonstrate excellent writing skills
What the job involves
- We are on the search for a Junior IT Specialist who will provide on-site technical support to our Denver office and global employees alike
- This role will provide assistance with various Apple products - installing, repairing, and providing preventative maintenance of workstations and related software/hardware
- In addition, this position is expected to provide a high level of customer service while being able to resolve issues in a timely manner
- Onsite full time - In person presence for our Denver office is required
- 1st and 2nd level support for IT related topics i.e. user hardware support, password resets, access requests
- Support for different IT systems like video conferencing (Zoom), printers (Konica Minolta), Networking equipment (Meraki)
- Solving ticket requests (Jira ServiceDesk)
- AV Support for events and audio/video equipment (Crestron, Zoom)
- Hardware preparation, inventory management, and maintenance (Apple, Lenovo, Logitech)
- Employee onboarding and offboarding (once a week employee onboarding session, account creation, account closing)
- Train non-technical customers on tools such as Atlassian, GSuite, Zoom, Slack, Okta, 1Password
Our take
Creating, distributing and managing digital content can be complex, time-consuming and difficult, especially at scale. Contentful solves this problem by centralizing all content management into one API-based system.
Since founding in 2013, Contentful has grown to become one of the largest companies of its kind. It now serves thousands of customers, many of which are enterprises such as Danone and Bang & Olufsen. Importantly, the company has continued to improve its offering, for example by partnering with eSSENTIAL Accessibility to offer a way for users to achieve ADA compliance.
In recent years, Contentful has grown its executive team, attracting top talent from companies like Zendesk and Atlassian which has helped to accelerate its ambitious growth strategy. It has also expanded its relationship with AWS, launching the Contentful Composable Content Platform in AWS Marketplace, a key move that will help to broaden its reach and ensure it remains a key player in the competitive CMS market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$175m
SERIES F
Jun 2020
$80m
SERIES E
Total funding: $335.7m
Company benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Generous amount of paid time off, including vacation days, education days, and volunteer days
- Use your personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- Use your physical fitness budget to get away from your desk and support your physical wellness
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!
- Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
- Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
- 16 weeks of paid parental leave to care for and focus on your growing family
- New hire office equipment stipend. Get the gear you need to work at your best
Company HQ
Denver, Colorado, United States
Leadership
Paolo Negri
(CTO)Previously worked as Senior Developer at AutoScout24, and Senior Developer Team Lead at Wooga.
Sascha Konietzke
(CSO & Board Member)Previously worked as EMEA Manager at Hewlett-Packard, and founded a range of companies including angel investment firm Ko9.
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