Engineering Manager, Relay Commerce
eCommerce tools for scaling online businesses
Open for applications
eCommerce tools for scaling online businesses
21-100 employees
Open for applications
21-100 employees
Company mission
To help merchants scale eCommerce.
Role
Who you are
- Engineering Managers must be exceptional technical communicators; you must be able to understand, articulate and explore potential features and technical challenges
- Comfortable with ambiguity; larger objectives rarely start fully-formed. You will have a high degree of autonomy to help us clearly define those objectives
- Team-oriented; You measure your success by the achievements and growth of those you lead. You “play well with others”. You trust your team to solve problems; you give clear guidance and then “let go of the vine” and let them deliver
- Strategic thinker; You can balance immediate needs with a long-term vision, ensuring sustainable product growth
- Outcome-focused; You assess outcomes, not processes. You guide teams towards making the highest impact
- Strong sense of ownership; You do what needs to be done for success; you take pride in your work and are committed to delivering high-quality, impactful solutions
- You are expected to have recently worked in a hands-on role at a senior level. Whilst you will not be working on features or bugs off a teams backlog (i.e. not part of their velocity), you are expected to develop and maintain a high level of technical knowledge about the applications your team members work on
- Significant, proven, senior-level experience with full-stack JavaScript frameworks, working across both frontend and backend systems. Our guidance is 7+ years at senior level
- Strong experience with PostgreSQL, MySQL or other RDBMS
- Experience with observability tools, their value and how best to use them e.g. using the Golden Signals
- Previous experience working in e-commerce
- Highly desirable: Experience running containers on AWS/GCP (and experience with cloud infrastructure platforms as a whole)
- Highly desirable: Experience with e-commerce marketplaces such as Shopify and WooCommerce
- Proven experience growing, leading and managing engineering team members
- Able to provide input on, understand and challenge engineering decisions
- Natural ability to inspire and motivate a team
- Delivery experience; you have defined and shipped major initiatives as part of a team
- Excellent written and verbal communication skills; you can write clear and succinct explanations of technical topics for a variety of audiences
- Highly desirable: Bachelors or Masters degree
What the job involves
- Engineering Managers at Relay are accountable for the technical and delivery output of the engineering teams they help run. The role is split into three pillars; people, product and technical leadership
- Collaborating widely with all appropriate stakeholders, you will help our teams ship great work that really matters to our customers, to a high technical standard
- Being accountable for delivery across the teams that you manage; ensuring teams are working at an effective, sustainable pace
- Ensuring that your team members are performing at (or reach) a high bar of technical ability. You are accountable for the performance and growth of the engineers on your teams
- Partner with both product and technical team members to help define, communicate and prioritize upcoming work. This involves a lot of communication and technical writing
- Lead two teams of between 6-10 engineers in total, and support, coach and develop them with regular 1:1’s and continuous feedback
- Remember the human; realize each team member has their own perspectives, needs, wants, challenges and frustrations. Work to understand them - and help them grow - as individuals
- Maintain your technical knowledge; although you will never be working in the “line of delivery”, you should plan to spend 10-20% of your time working on technical tasks on the products that you oversee
- Provide actionable insights into how to approach larger technical tasks – although you defer to team members first
- Partner with the Head of Engineering; working closely with them to deliver company-wide policies, objectives, processes and standards
Application process
- Initial screening call (45 minutes) - You’ll speak with our People Ops Manager, Muriel Cirimele, who will ask about your previous roles & experience leading engineering team members. They’ll be able to help you understand Relay as a company, too, and check you meet our minimum requirements
- First round (45 minutes) - You’ll speak with the Head of Engineering, Tom Russell, briefly discussing your previous roles and experience again. They’ll be interested to hear examples from your previous experience about how you’ve shaped the products you’ve worked on, and how you’ve shipped complex things
- Second round (2 hours) - You’ll meet with our Chief Technology Officer, Ricardo Amorim and Head of Engineering, Tom Russell (again). This will be a technical, whiteboard-style interview. For this interview, we recommend having a digital whiteboard tool (one you are comfortable using) ready, as sketching may help illustrate concepts during the discussion. Please note that you will be required to share your screen
- Third round (1 hour) - You’ll meet with our Chief Executive Officer, Ricardo Hinds, our Chief Revenue Officer, Tom Kincheloe, and our Director of Product, Bianca Tompkins. They will focus primarily on your ability to set teams up with clear guidance on what to build (and why it’s important), but you should expect other, more general questions here too
Our take
Relay Commerce addresses the pressing challenge for eCommerce merchants: the need for scalable solutions to drive organic growth and profitability. In a crowded digital marketplace, merchants struggle to stand out and effectively manage revenue generation workflows. This inefficiency hampers growth potential and limits profitability, especially for small and medium-sized businesses.
To tackle this problem, Relay offers an autonomous growth platform equipped with a suite of software tools. These tools automate critical revenue generation workflows, including email marketing, user-generated content management, conversion optimization, and bookings management. By streamlining these processes, Relay allows merchants to scale their eCommerce operations efficiently, driving organic growth and boosting profitability.
With a rapidly expanding ecosystem comprising of five software businesses, Relay demonstrates a commitment to revolutionizing the eCommerce landscape. By strategically acquiring commerce enablement tools catering to platforms like Shopify, BigCommerce, and Wix, Relay ensures it remains at the forefront of innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2022
$6.3m
SEED
Dec 2021
$0.8m
SEED
Total funding: $7.8m
Company benefits
- Work from home stipend
- Health & wellness perks
- Paid parental leave
- Company holiday bonus
- Incentive compensation & bonuses
- Professional development
- Unlimited PTO
- Company & team travel
- Monthly team building & annual retreats
- Company swag & more
Company values
- Results Matter
- Keep Growing
- Clear & Open Communication
- Be Vulnerable
Company HQ
South Downtown, Atlanta, GA
Leadership
Ricardo H.
(Co-Founder & CEO)Previously founded MyDoula App. They also worked at SureSwift Capital in multiple roles, including Portfolio Director.
Austin Simon
(Co-Founder)Has served as the Director of Acquisitions at Relay since co-founding the company in 2021. Prior to this, they were an Operator in Residence at Primary Venture Partners as well as a Chief Operating Officer at Omnichannel Acquisition Corp.
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