Customer Solution Engineer, Zuora
AI Native/Consumption Quote to Cash
$124.4-219.5k
OTE
$99.5-175.6k
BASE
+ Variable bonus and performance-based reward opportunities
Cloud-based subscription management
Open for applications
Cloud-based subscription management
1001+ employees
Open for applications
$124.4-219.5k
OTE
$99.5-175.6k
BASE
+ Variable bonus and performance-based reward opportunities
1001+ employees
Company mission
To help you build and run an amazing subscription business.
Role
Who you are
- You are an experienced presales or solutions professional with a strong track record of owning technical wins in complex enterprise environments
- 5+ years in Sales Engineering, Presales, or Solution Architecture — with demonstrated, hands-on contribution to technical wins on enterprise deals
- Direct billing / quote-to-cash experience — you’ve scoped and/or built solutions spanning CPQ, billing, and revenue (not just adjacent SaaS)
- Consumption / usage-based billing fluency — metering, rating, mediation, and the revenue implications of consumption pricing
- Comfort in AI-native environments — you understand how AI-driven and usage-based products get monetized, and can architect for that
- Technical depth — APIs, integration patterns, data/reconciliation, and modern application architecture. You can debug a failing integration under time pressure, not just describe one
- Telecom experience is a strong plus — high-volume mediation, rating, and complex usage models
- Strong communication — you translate technical concepts clearly for engineers, finance stakeholders, and business leaders
- Structured sales methodology experience (e.g., MEDDIC, Value Selling) — or equivalent deal discipline
- Bachelor’s degree and/or relevant FinTech / enterprise software background
What the job involves
- A technical SaaS solutions engineer who drives the technical win on billing and quote-to-cash opportunities and acts as a technical SME for the most strategic customers in our install base — with real fluency in consumption/usage-based monetization and AI-native environments. You’ll scope, configure, and build QTC solutions hands-on, not just demo them
- This is a hands-on Customer Solution Engineer role. You’ll partner with AEs and stay close to your accounts beyond just the deal cycle, supporting technical health and surfacing expansion
- Drive the technical win. Partner with AEs through enterprise sales cycles — discovery, solution design, objection handling, and clear differentiation — to secure the technical decision
- Own account technical health. stay embedded with your accounts as a trusted technical partner — diagnosing billing and integration issues, guiding configuration and architecture best practices, unblocking adoption, and partnering with Support and Services on escalations so customers run on a healthy, scalable QTC foundation
- Scope and build quote-to-cash solutions. Translate customer requirements across CPQ, billing, and revenue into a defensible QTC architecture — including consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream rev rec implications)
- Build and execute proofs of concept as a core part of the role — hands-on with APIs, data, and integrations (forward-deployed, not slideware)
- Go deep on consumption and AI-native monetization. Design and demonstrate how customers monetize usage- and AI-driven products — event/usage capture, rating at scale, and the billing and revenue implications of consumption pricing
- Deliver technical presentations for business and technical stakeholders, including senior leadership — translating architecture and pricing-model tradeoffs into business value
- Support technical health and adoption on your accounts — ensure customers realize value against agreed outcomes, and identify expansion across business units, cross-sell, and add-ons
- Collaborate across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; support escalations cross-functionally
- Travel within your territory as needed
- You will be part of a team focused on winning and expanding complex enterprise quote-to-cash opportunities by combining technical depth, business acumen, and customer partnership
- This team works closely across Account Executives, Product, Solutions, partners, and customer stakeholders to:
- Solve complex monetization and billing challenges
- Deliver tailored technical strategies, demos, and proofs of concept
- Support customers from pre-sales through post-sale technical health and adoption
- Surface customer insight that shapes roadmap and solution direction
- Help customers scale modern consumption and AI-native business models
- This is a highly collaborative environment for someone who wants to go beyond standard demos and play a meaningful role in shaping solution architecture, customer outcomes, and long-term growth
Our take
Over the last two decades the subscription economy has grown exponentially. Many companies are no longer selling "product units" and instead embrace these recurring revenue streams. But, whilst subscription-based businesses are flooding the market, making the transition is far from easy or simple.
Zuora helps companies launch and manage subscription-based businesses. Having started with Zuora Billing, the company has expanded its product portfolio to include Zuora Revenue, Zuora Collect and Zuora Central Platform. It's also gained big-name clients, including Zoom, Ford and Sony.
Set within this fast-growing economy, Zuora has attracted serious investment after its 2018 IPO. This fuelled the company's international expansion and allowed it to launch consumption-based billing and revenue recognition tools. Lately, it has been working to integrate AI enhancements into its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2015
$115m
SERIES F
Sep 2013
$50m
SERIES E
Total funding: $242.5m
Company benefits
- Company equity
- Retirement programs
- Medical, dental and vision insurance
- Paid holidays and “wellness” days and company wide winter break
- Generous, flexible time off
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Company HQ
Redwood Shores, Redwood City, CA
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