Implementation and Project Management Director, Zappi
12 month FTC
£70-85k
Consumer insights enterprise platform
Job no longer available
Consumer insights enterprise platform
201-500 employees
Job no longer available
£70-85k
201-500 employees
Company mission
To create brand, shopping, and advertising work that works for consumers.
Role
Who you are
- Have three to five years of demonstrable experience either in customer facing project management, customer success or an onboarding & activation role
- The ability to manage multiple projects at the same time - linking them to Zappi’s strategic goals
- Have strong verbal and written communication skills
- Have the ability to adapt to blockers and think through how to remove them
- Ability to manage & influence a cross functional team
- Self motivated and driven to find solutions themselves
- Propensity to action
- Experience in Market Research (nice to have)
What the job involves
- This role is a maternity placement for a Director of Project Management in the Customer Expertise team. The role will include taking on existing work streams for specific customers as well as the allocation of new tasks and initiatives as they arise
- The Customer Facing Project Manager is responsible for delivering on growth initiatives for existing customers
- This will involve running customer facing updates, progress meetings and timelines and being responsible for documenting and owning the lifecycle of the project
- Internally you will need to be able to bring together cross functional resources to deliver on the project. You will be able to navigate complex requests and be motivated to find the best solution for the customer in the most efficient and frictionless way possible
- Ability to motivate and inspire cross-functional teams to achieve project goals
- Understand available teams to help deliver and assemble the appropriate team at the appropriate moment
- Project manage both the customer and internal teams to get the job done
- Plan, own and deliver on the project milestones and timelines
- Fully own initiative updates, project plans & next steps in customer facing meetings
Salary benchmarks
Our take
Zappi was founded in 2012 as a market research company that helps brands and advertisers find new ways to engage with their customer base. Working in data science, strategy consultation, and product innovation, Zappi creates solutions for brands as varied as Pepsi, Haleon, and Vodafone to maximise their audience engagement.
In 2022, Zappi moved into a solely software-as-a-service business model and created Zappi Amplify TV, an insight tool for TV-advertising effectiveness measurement. This plus investment in new talent exemplifies how, like the demographics-focused industry they serve, Zappi is always prepared for change.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2022
$170m
GROWTH EQUITY VC
Feb 2019
$8m
EARLY VC
Total funding: $193.9m
Company benefits
- Unlimited holidays – we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays
- Flexible working arrangements, including remote (unless otherwise specified)
- Thoughtfully designed offices to support both individual work and collaboration without interrupting others
- Generous hardware budget – get what works for you
- Support setting up your home office, if appropriate (chair + desk, etc)
- Wellbeing benefits such as free yoga and access to trained therapists / counselors
- Tailored personal development through training allowances, coaching, mentorship and career frameworks
Company HQ
South Boston Waterfront, Boston, MA
Leadership
Steve Phillips
(Founder, Chair & Chief Innovation Officer)Previously partner at Tuned In Research and Chairman at Tonic Insight.
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