Customer Support, Fleex
Managing remote employees' equipment needs
Job no longer available
Managing remote employees' equipment needs
1-20 employees
Job no longer available
1-20 employees
Company mission
To become your future office and help employees work in the best conditions.
Role
Who you are
- You are interested in the way remote working sharply changes the future of work
- You want to learn working on multi-tasking
- You are clearly the most organized person that anyone knows
- You are truly interested in consumer contact, you know how to talk to someone needing support and advice and you are looking for an awesome end-of-studies 6 month internship !
- Motivated and autonomous you want to share opinions and questions to take part in the whole team improvement
- You have excellent communication and listening skills. Ability to exchange with colleagues and clients of all hierarchical and technical levels
- You are confortable with tools (Excel, Google Sheet, Notion)
- Data-driven and organized, focus on outcomes - not on outputs
- Native equivalent level in French, fluent in English (you may have to work in English)
What the job involves
- Being the main contact for remote workers, you will be the magician solving every questions they might have and they will like your for this, the same way they love the rest of the Operation team !
- As you are mainly interested in remote workers feed back, you will work with the COO on creating remote workers survey. Your target is clear : know what they like, dislike and expect
- Function as the voice of the remote workers, and provide internal feedback on how Fleex can better serve them
- Hand in hand with our Sales team, you will successfully onboard new remote workers
- Share with the whole team (sales, tech...) all the first hand information you have collected that could help to improve significantly the product and our offer
Our take
Hybrid and remote work has become an established and favoured way of working, however, not everyone that works from home has an at-home office set-up that supports productivity in the same way a traditional office set-up does. As more companies add hybrid and remote work options to their daily operations, it is vital they hold themselves responsible for ensuring their employees have the equipment they require.
However, inefficient equipment request processes have led to many companies having to navigate acquiring a large inventory of devices and furniture order requests. Fleex simplifies these processes, working with its clients to create a tailored product catalogue of equipment to ensure employees have access to the best products, and can experience their company's culture even while at home.
Since its platform makes it easier for companies to create monthly budgets for WFH equipment, Fleex is quickly becoming a top go-to perk. As an eFounders member with some decent funding, Fleex is well-positioned to see growth as it further refines its business model and expands its client list.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Latest Macbook pro + 28" 4K screen
- Enjoy the BEST remote setup
Company HQ
Saint-Quentin, France
Leadership
Noemie El-Baz
(CEO)Co-founder of VC Sense. Former Investment Manager at ITS, and Business Analyst at Anaxago.
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