Customer Support Associate, Flowcode
QR code generator platform
Job no longer available
QR code generator platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- 2+ years of previous experience in Customer Support, preferably for a software or tech company
- Experience using Zendesk or other ticketing platforms
- Fluent in Spanish
What the job involves
- Develop a thorough command of the Flowcode / Flowpage product to educate and support new and existing customers through inbound email requests (Zendesk)
- Troubleshoot reported issues and bugs effectively, and condense verifiable errors into the appropriate escalation forms
- Seek to improve and streamline existing support processes
- Work independently and collaboratively with existing Customer Service Lead to surface user feedback to appropriate channels
- Communicate with Product, Sales, and Marketing teams to ensure a consistent, high-quality customer experience is delivered
- Contribute to our growing library of content, including macros, external help center articles, and internal knowledge base articles
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customised options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently, the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
Hudson Square, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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