Senior Manager of Product Design, ServiceNow

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Desirable

• At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures
• This diversity inspires passion and creativity among our teams and propels innovation in our products
• This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love
• Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design
• At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go
• Directly manage, mentor and develop designers on the team
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world
• Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps
• Distill complex problems into clear goals and requirements for the design and research team
• Drive the growth of user-centric, collaborative culture across the Business Unit
• Evangelize design strategy and product vision across the global, distributed design teams
• Oversee your team's work: detailed mockups and prototypes and behavior specifications