Support Operations Manager, VAST Data
AI operating system
Be an early applicant
AI operating system
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower intelligent agents to store, think, communicate, and act.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degree or relevant certifications are a plus
- Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment. Experience with support tools and technologies is highly desirable
- Preferred: Enterprise software or high-tech industry experience is a plus
- Preferred: Intermediate to Advanced experience with Salesforce (SFDC), Jira, Confluence
- Preferred: Experience with agile methodologies and sprint planning
- A relentless drive and a customer-first mentality are essential
- Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
- Proven track record of successfully managing complex technical programs and projects
- Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
- Proven track record in program management, execution, change management, and cross-functional stakeholder management
- Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
- Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
- Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns
- Ability to thrive in a culture of transparency and direct feedback
What the job involves
- We are seeking a highly skilled, dynamic, and motivated Technical Program Manager to join our Customer Support Operations team
- In this role, you will be a technical resource responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations
- You will collaborate closely with cross-functional teams including engineering, product management, and support to drive initiatives that improve our support processes, tools, and customer experience, working directly with all levels of the organization
- Program Management:
- Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
- Manage prioritized projects outlined in the Customer Success roadmap
- Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
- Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
- Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
- Process Improvement:
- Identify opportunities for process improvements within customer support and own follow-up where needed
- Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
- Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
- Keep CS runbooks and SOPs up-to-date
- Technical Expertise:
- Communicate between customer support and engineering teams
- Engage with engineering and product management to be informed about product updates and new releases and how they impact internal processes and support enablement
- Customer Advocacy:
- Champion the voice of the customer within the organization, ensuring that customer feedback (and supportability) is integrated into product development and processes through the Problem Management program
- Collaborate with the customer success team to proactively address customer needs and concerns by making sure that proposed changes are followed up on and implemented
- Training and Development:
- Work closely with the customer support team, engineering teams, sales enablement and product management to develop and deliver technical training programs for customer support teams
- Facilitate ongoing skill development and knowledge enhancement for support staff via 101, 201, and 301 programs, certifications, and new product and feature training
Our take
VAST Data is building what you might call the plumbing for the AI era - a purpose-built data platform that unifies storage, compute, and data services in a single, scalable system. With its disaggregated, shared-everything (DASE) architecture, it allows companies to scale their storage independently from compute, meaning AI workloads can grow without behind held back by infrastructure bottlenecks. And their platform delivers flash-speed performance, multi-protocol access, and enterprsie-grade reliability, all while keeping costs reasonable.
This architecture is especially relevant now and the company has recently partnered with GMI CLoud as a key data infrastructure provider for GMI's ambitious new "AI factory" in Taiwan. The data centre is expected to house 7,000 NVIDIA Blackwell GPUS and will lean on VAST's exabyte-scale storage to handle data for model training, inference, and real-time processing.
On top of this, VAST has secured some major partnerships and deals that really position it strongly for the future of AI infrastructure. In November 2025, it struck a $1.17B agreement with CoreWeave, making VASt the primary data foundation for their GPU cloud. It also expanded its collaboration with Google CLoud to offer its AI Operating System as a fully managed service, allowsing global data access across on-prem and cloud environments using VAST DataSpace. These moves suggest VAST isn't just keeping up with AI demand but shaping the infrastructure that will power the next generation of large-scale, distributed intelligent systems.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Leadership
Renen Hallak
(Co-Founder & CEO)BA and an MSc in Computer Science. Prior to co-founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Co-FOunder & Chief R&D Officer)BSC in Computer Software Engineering. Prior to co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(Co-Founder)Prior to co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 67 more jobs at VAST Data