UX Research Lead, Aviva
$92.1-171k
Plus eligibility for annual bonus
Office located in Markham, Toronto
Insurance, wealth and retirement business
Open for applications
Insurance, wealth and retirement business
1001+ employees
Open for applications
$92.1-171k
Plus eligibility for annual bonus
Office located in Markham, Toronto
1001+ employees
Company mission
With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.
Role
Who you are
- Proven experience in UX research, with a strong portfolio showcasing your work
- Proficiency in both qualitative and quantitative research methods
- Excellent analytical and problem-solving skills
- Excellent communication and presentation skills
- Ability to work effectively in a fast-paced, collaborative environment
- A passion for creating user-centered products
- Knowledge of web accessibility and its importance
- Experience in leading and mentoring a team is a plus
What the job involves
- As a UX Research Lead, you will be foundational to our new Digital team, ensuring our customers are at the heart of everything we do
- You will lead the development of robust product discovery practices across all our Digital Product Teams
- Collaborating closely with Product Designers, Product Managers, Engineers and Customer team
- You will uncover user needs, pain points, and behaviors
- Your insights will drive design decisions, ensuring our products are not only functional but also exceed our customers’ expectations
- Additionally, you will be instrumental in establishing and developing our user research capabilities, setting up the necessary tools and processes to effectively gather and analyze user insights
- Lead the development and implementation of a comprehensive UX research and product discovery strategy across all our Digital Products
- Conduct user research using a variety of methods, including interviews, surveys, usability testing, and ethnographic studies
- Analyze and synthesize research findings to generate actionable insights
- Collaborate with Product Designers, Product Managers, Customer team, and Engineers to integrate feedback into the design and development process
- Advocate for the user perspective throughout the product development lifecycle
- Provide feedback to stakeholders at multiple levels of the organization
- Mentor and guide colleagues in product & design, fostering a culture of continuous learning and improvement
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Care
- Commitment
- Community
- Confidence
Company HQ
City of London, London, UK
Articles
Leadership
Amanda Blanc
(CEO, not founder)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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