Lead Software Engineer, Neko Health

• Demonstrated experience building and operating large-scale products with real customer usage
• Proven strength in full-stack engineering with a strong product sense and ownership mindset. You solve the problem regardless of the tool
• Daily use of AI coding tools, with a deeply curious mindset and the ability to articulate when and how AI accelerates development
• Evidence of deep problem-solving ability, thinking beyond assigned tasks to deliver impactful, member-first outcomes
• Experience designing or contributing to complex systems in production environments
• Ability to work effectively with non-engineering teams and translate technical decisions into business impact

Desirable

• As a Lead Software Engineer in Product Engineering, you will be responsible for designing and building high-polish, fail-safe user experiences across our member-facing applications and clinical workflows
• This role blends deep system design, product thinking, and AI-native engineering excellence
• You will lead by example in an environment where engineers invest in understanding the "why" before deciding the "how," own outcomes end-to-end, and look for the architectural change or automation that makes things 10x better rather than incrementally improved
• You will work across Product, Data Science, and Hardware teams in a vertically integrated organisation where your decisions directly influence member trust, clinic reliability, and Neko's ability to scale
• What You Will Deliver in the First 6 to 12 Months:
• Become a fully ramped core contributor within your first 3 months, owning meaningful parts of the Member Experience or Medical Excellence product domains
• Architect and deliver end-to-end features that significantly enhance customer journeys, ensuring experiences are seamless, resilient, and clinically safe. There is nothing too hard to solve for our members
• Introduce and champion AI-first workflows, using tools such as Claude Code to handle the 80% so your focus stays on the system design and outcomes that truly matter
• Drive clarity in ambiguous problem spaces. Surface problems early, ask the right questions about context and intent, and provide direct and honest feedback even when there is no perfect answer
• Lead critical reliability and quality initiatives, ensuring member-facing systems are robust, scalable, and able to support Neko's rapid growth
• Influence and mentor other engineers, raising the bar for technical excellence, problem-solving depth, and customer centricity
• Collaborate with cross-functional partners across Product, Data Science, and Hardware to align system design with real-world clinical and operational needs