Partner Manager, Pointclickcare
$129.6-144k
Plus bonus
Technology for long-term care providers
Be an early applicant
Technology for long-term care providers
1001+ employees
Be an early applicant
$129.6-144k
Plus bonus
1001+ employees
Company mission
To advance healthcare technology and make a meaningful impact on the lives of millions.
Role
Who you are
- 5+ years of experience in partner management, training operations, or program management
- Experience working with third-party vendors or contractors in a training or services environment
- Strong project management and communication skills
- Ability to balance strategic thinking with hands-on execution
- Familiarity with learning management systems (LMS), virtual training tools, and customer education best practices
What the job involves
- We are seeking a strategic and operationally strong Partner Manager to oversee and grow our network of external training partners
- This role is critical to scaling our training delivery capacity by managing third-party vendors and contractors who augment our internal training team
- The ideal candidate will ensure partner-led training meets our quality standards, aligns with our customer outcomes, and supports our go-to-market strategy
- Identify, recruit, onboard, and manage training delivery partners and contractors
- Serve as the primary point of contact for partner communications, performance, and escalations
- Foster strong, collaborative relationships to ensure alignment with our training goals and corporate values
- Define and enforce training delivery standards, including content fidelity, facilitation quality, and learner experience
- Monitor partner performance through feedback, metrics, and regular reviews
- Implement continuous improvement plans and corrective actions as needed
- Works closely with partner/vendors, Professional Services & Sales Leadership teams, and Finance/Legal for ongoing contract and budget management
- Coordinate scheduling, logistics, and resource planning for partner-led training sessions
- Ensure partners are equipped with up-to-date materials, tools, and enablement resources
- Ensure partners remain current with product releases, workflows, and certifications
- Collaborate with internal teams to forecast demand and align partner capacity accordingly
- Oversee partner budgets, reconcile invoices, and handle payments through the online financial system
- Support the development of scalable partner delivery models and frameworks
- Contribute to the evolution of our training strategy by identifying opportunities for partner innovation and expansion
- Align partner programs with broader organizational goals, including customer success and product adoption
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 2000, PointClickCare is now one of the biggest names in care tech and its software is used by over 26,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company benefits
- Competitive Wages and Bonus Program
- Comprehensive Benefits
- Onsite Cafeteria
- Onsite Gym
- RRSP/401K program with employer matching
- Flexible Paid Time Off
- Work From Home Policy
- Maternity & Paternity Top Up
- Training and Development Programs
- Corporate Discounts Program
- Games Room and Employee Lounge
- Onsite Wellness Services (dental, massage, optometry, etc.)
Company HQ
Mississauga, ON
Leadership
Mike Wessinger
(Executive Chair)Board Member at C100. Was appointed by the Ministry of Health to the Ontario Health Data Council.
Dave Wessinger
(CEO)Previously served as PointClickCare's COO.
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