Implementation Engineer, Verifiable

• This person should be comfortable working directly in Salesforce, understanding customer requirements, translating those requirements into technical solutions, and identifying risks early
• The ideal candidate has strong Salesforce configuration experience, strong problem-solving skills, and the ability to communicate clearly with both technical and non-technical audiences
• 3+ years of experience implementing and configuring Salesforce or Salesforce-based SaaS solutions for customers
• Strong hands-on Salesforce configuration experience, including objects, fields, page layouts, record types, validation rules, reports, dashboards, and permissions
• Experience building and troubleshooting Salesforce Flows
• Understanding of Salesforce security and sharing architecture, including users, profiles, roles, permission sets, sharing rules, and object/field-level security
• Experience with data migration, data repair, or data backfill activities using tools such as Data Loader, Salesforce reports, exports, and structured data imports
• Ability to analyze customer requirements and translate them into technical implementation tasks
• Strong troubleshooting and problem-solving skills, especially within Salesforce automation, data, permissions, and configuration
• Ability to identify when a request requires product, engineering, or development support and clearly specify the needed technical changes
• Experience delivering custom Salesforce configuration in environments that include a managed package, with an understanding of package constraints, extension patterns, upgrade impacts, and how to avoid breaking managed package functionality

Desirable

• Verifiable is seeking an Implementation Engineer that will be responsible for configuring, customizing, and validating Verifiable’s Salesforce-based implementation solutions for customers
• This role partners closely with Implementation Managers, Product, Engineering, Customer Success, and customer stakeholders to deliver high-quality implementations that are technically sound, scalable, and aligned to the customer’s business needs
• Configure Verifiable’s Salesforce-based SaaS solutions for customer implementations, including fields, page layouts, permissions, automation, reporting, dashboards, and implementation-specific configuration
• Partner with Implementation Managers to translate customer requirements into clear technical solutions, implementation tasks, and delivery plans
• Serve as a trusted technical resource for customers and internal teams throughout the implementation lifecycle
• Build, update, and troubleshoot Salesforce automation, including Flow-based processes, validation rules, data updates, and configuration-driven business logic
• Support data migration, data cleanup, and backfill activities using Salesforce tools such as Data Loader, reports, exports, and structured import processes
• Configure and validate Salesforce security models, including users, profiles, permission sets, roles, sharing settings, and object/field-level access
• Troubleshoot technical issues during implementation, identify root causes, and clearly communicate resolution options
• Collaborate with Product and Engineering teams to define technical gaps, product issues, enhancement requests, or required development support
• Participate in QA, UAT support, and go-live readiness activities to ensure implementations are accurate, stable, and customer-ready
• Create and maintain technical documentation, including configuration notes, solution designs, deployment notes, testing instructions, and customer-specific implementation details
• Communicate clearly with technical and non-technical stakeholders, including customers, Implementation Managers, Engineering, Product, and Customer Success
• Apply Salesforce and Verifiable implementation best practices to ensure solutions are scalable, supportable, and aligned with long-term customer success