Senior Payment Operations Analyst, Swan
3+ days a week in office (Rue Saint-Maur, Paris)
Embedded finance platform
Open for applications
Embedded finance platform
201-500 employees
Open for applications
3+ days a week in office (Rue Saint-Maur, Paris)
201-500 employees
Company mission
To empower all kinds of digital companies to transform their UX and start embedding banking features within minutes.
Role
Who you are
- Excellent organizational and analytical abilities
- Strong written and verbal communication skills
- Demonstrated team player with a curious mindset
- Adaptability to evolving and fast-paced environments
- Professional proficiency in English
- Previous experience in a payment services provider or a bank is a plus but not mandatory
- Our ideal teammate is empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
- It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!
What the job involves
- The Payment group at Swan leverages industry knowledge, payments expertise, and general acumen to build and operate the banking products & platform that power money movements for all Swan financial products
- Ultimately, the group is working towards a future in which all of the complexity that comes with handling money (e.g. adopting new payment methods, booking and reconciling entries - technical vs. accounting vs. cash, integrating with banks and financial partners globally, addressing regulatory obligations, etc.) is hidden from Swan's partners and end-users
- The Payment Operations team is accountable for the daily run of Swan's payment operations
- Banking Transactions (Credit Transfers, Direct Debits, Cards, etc.)
- End-to-end resolution of banking transactions-related incidents with internal (Engineering, etc.) and external (partner banks, card issuing processor, card scheme, card manufacturer, etc.) stakeholders
- Clearing vs. settlement controls and reconciliation on all payment flows
- Management of operational/day-to-day relationships with Swan's financial partners and identification of process inefficiencies
- Execution of non-STP transactions (<0.001% of total transactions)
- Expertise and support to Swan teams (Technical Account Management, Customer Support, KYC, etc.)
- Physical Cards & Chargebacks
- Physical cards stock management w. Swan's card manufacturer
- Card disputes and chargebacks management
- Regulatory Obligations & Controls
- Control of automated cash segregation processes
- Production of accounting and regulatory exports
- Production of performance/fees reports for card schemes (Mastercard) and X-Pays (Apple Pay, Google Pay) as well as ad-hoc reports
- Creation and maintenance of operational procedures
- Level-1 controls on payment operations processes & actions
- Run daily payment operations processes, actively participate in our continuous improvement approach, and help elaborate best practices, as we continue to launch and scale new payment products & services
- Collaborate with other Payment Operations Analysts and help foster knowledge sharing among the team
- Participate in tight feedback loops with Payment product managers and other internal stakeholders to improve product & processes
- Lead specific ad-hoc payment operations improvement project
- We offer the possibility of working from home for 2 days per week
Application process
- We usually respond within a week
- A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions
- An interview with Jan, our Payment Operations Lead
- A case study and an interview with Julien, our Head of Payment
- Peer interview
Our take
Swan believes its services can transform a business by adding a financial layer. Swan’s APIs enable European companies to integrate banking services into their own digital product: embedded finance.
While not alone in the fintech industry, the company stands out by squarely targeting SaaS platforms, marketplaces, and other fintechs with its embedded finance products. The company, offering an end-to-end, integrated and multi-product experience coupled with the fact it owns the payment and fraud risk, has garnered the attention of impressive clients including Agricap, Carrefour, Pennylane and Ride.
The company has invested into accelerating its expansion into the European market by developing more banking features that are specialized for a variety of local EU markets and enhancing the platform’s functionality with a self-service offering. Swan is gaining momentum with its expansion efforts and is well set to remain on this path.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2023
$38.5m
SERIES B
Jul 2021
$16.7m
SERIES A
Total funding: $60.4m
Company benefits
- ESOP packages available
- Flexible remote policy
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax
- The best health insurance
- We provide a Swile card to cover your meal on work days
- Extra holidays (RTT)
Company values
- Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing
- Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!
- Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win
- “Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all
- Make everything simple: Simplicity
Company HQ
Porte-Saint-Martin, Paris, France
Articles
Leadership
Nicolas Benady
(CEO)Previously co-founded Antelop Solutions and, earlier, PriceMinister. Acted as Product Manager for French Market of VISA Europe, President of Limonetik, IT Project Manager for AXA Cessions, and was a Team Member for Endless Winter.
Nicolas Saison
(COO)Previous experience as Vice President of Product for Payboost, Digital IT Manager for AXA France, Payment Project Director for Limonetik, and as a Developer and Risk Manager for AXA.
Mathieu Breton
(CTO)Previously co-founded and acted as CTO for JS-Republic. Experience as Senior Software Engineer for Xebia France, Software Engineer for BT Global Services, and Web Developer for éQuin gestion.
Salary benchmarks
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Diversity, Equity & Inclusion at Swan
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area. We are actively seeking partners who can help us to always strive to be a more supportive and welcoming company for all. Swan is proud to have launched a partnership with 50intech to boost our diversity and inclusion efforts
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