Operations Analyst, Clinical Partners

• Bachelor’s degree in an analytical field such as Math, Engineering, Sciences, Economics, Data Analytics
• 3+ years of experience in an analytical role within operations or consulting
• Strong proficiency in Excel, including data modeling and analysis
• Experience in creating reports, dashboards, and presentations for senior leadership
• Strong communication skills for explaining technical insights to non-technical stakeholders

Desirable

• Analyze and report on key operational metrics across business functions (e.g., patient wait times, clinician availability and utilization etc.)
• Provide insights into data and trends to drive improvements in service delivery and business processes
• Design, implement, and refine real-time reporting dashboards for key stakeholders
• Own the process of managing waitlists to ensure patients are seen quickly and fairly, and that our capacity aligns with patient needs
• Own the reporting of key metrics through the patient journey, from waitlist, triage, assessment, feedback, report and titration
• Analyze team performance across the operations function (contact centre, booking, admin etc) to ensure we are servicing patient needs effectively and are able to scale and improve our services effectively
• Work closely with other departments (such as tech, marketing and business development) to bring together the elements of the patient journey using data and drive improvements
• Support ad hoc data analysis for business strategy and decision-making

• Apply with your profile
• Screening call
• Interview with a task