Customer Success Operations Director, Illumio
$200-240k
In office Mon, Tues and Thurs
3+ days a week in office (Sunnyvale, CA)
Automated enforcement against cyberattacks
Job no longer available
Automated enforcement against cyberattacks
501-1000 employees
Job no longer available
$200-240k
In office Mon, Tues and Thurs
3+ days a week in office (Sunnyvale, CA)
501-1000 employees
Company mission
To enable every organization to realize a future without high-profile breaches.
Role
Who you are
- 7+ years of experience in customer success operations or related fields, with at least 3 years in a leadership role
- Proven track record of developing and implementing successful customer success strategies
- Strong analytical skills with the ability to translate data into actionable insights
- Experience with CRM systems, customer success platforms, and data visualization tools
- Experience with ChurnZero is a big plus!
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
- Bachelor's degree required; MBA or related advanced degree preferred
What the job involves
- Our Customer Success team plays a crucial role in Illumio's success, from seamless deployments to fostering trusted partnerships with our clients
- Joining our team means tackling meaningful challenges, protecting over one million workloads globally, and containing cyberattacks and ransomware before they escalate into disasters
- What sets us apart from other security firms is our focused approach
- Unlike those managing dozens or hundreds of products, we provide personalized support and expertise through a precise, proven product portfolio
- Our approach cultivates a customer base known for its incredible loyalty and desire for genuine partnership
- We're committed to ensuring our clients' most sensitive infrastructure is set up for success every step of the way
- We are seeking a visionary and results-driven Customer Success Operations Director to lead our organization's efforts in optimizing customer experience, driving retention, and maximizing customer lifetime value
- As the Customer Success Operations Director, you will be the strategic architect behind our customer success initiatives, leveraging data-driven insights to shape our customer journey and drive business growth
- You will be working cross-functionally to streamline processes, implement cutting-edge technologies, and develop scalable strategies that elevate our customer success efforts to new heights
- Develop and execute a comprehensive customer success operations strategy aligned with overall business objectives
- Collaborate with executive leadership to define and track key performance indicators (KPIs) for customer success
- Foster a culture of continuous improvement and innovation within the department
- Design and implement scalable processes to enhance customer onboarding, engagement, and retention
- Work with GTM teams to drive growth and expansion in our install base using campaigns and other data driven expansion initiatives to maximize expansions in a repeatable, consistent, and scalable way
- Identify opportunities for automation and efficiency gains across the customer lifecycle
- Leverage advanced analytics to derive actionable insights from customer data
- Develop predictive models to anticipate customer needs and proactively address potential churn risks
- Work with CS team to drive Digital Success across all our segments
- Work with post-sales teams like Customer Support and Professional Services to provide unified, consistent, global Customer Experience
- Drive the adoption of customer success best practices across the organization
- Evaluate, select, and implement customer success technologies to support team objectives
- Ensure data integrity and hygiene across all customer success platforms
- Stay up-to-date on industry best practices and trends in customer success operations
Our take
Cybersecurity remains an ongoing battle, with evolving cyberthreats and ever-more determined cybercriminals, and major data breaches such as the SolarWinds hack have the potential to cause widespread disruption. Illumio is taking a different approach to most of the mainstream security companies, with a process called "microsegmentation". This makes it easier to guard companies from security breaches, and contain any breaches that occur.
Detection of viruses is no longer considered sufficient to keep companies and individuals safe. Illumio takes a “zero trust” approach, in which everything is viewed as suspicious, a similar approach to that which is used by the White House. The company operates at the cutting edge of microsegmentation, focusing on protecting cloud datacenters and workloads. With more and more companies moving to the cloud, this approach is crucial.
Illumio also protects endpoints, partnering with big players such as Citrix, Amazon Web Services, and Splunk. A collaboration with Appgate, a Zero Trust secure access company, delivers the industry's first integrated Zero Trust Network Access and Segmentation solution, which can reduce risk across hybrid infrastructure, and proves Illumio's dedication to innovating the space. Additionally, the company announced a Federal Risk and Authorization Management Program (FedRAMP), that is tailored to assist federal agencies in reducing risk.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2021
$225m
SERIES F
Feb 2019
$65m
SERIES E
Total funding: $550.5m
Company benefits
- Medical, Dental, Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program
Company values
- Seek Truth
- Run to challenges
- Bring your best
- Onwards Together
- Leverage differences
- Build trust
Company HQ
Sunnyvale, CA
Articles
Leadership
Andrew Rubin
(CEO)Started in Business Development, as an Analyst at VoiceNet Communications, and as a Director at VoiceNet. Worked at Cymtec Systems for over 8 years, promoted from VP of Sales to CEO. Seed Investor in Tory Burch, and Powermat. Current Strategic Advisor to Menlo Security, and Bolt.
PJ Kirner
(CTO)Studied Computer Science at Cornell. Worked as an Engineer Manager for over 6 years at Trilogy. Software Architect at Funkware for over 3 years. Was Principal Systems Engineer at Cluster File Systems. Distinguished Engineer for over 5 years at Juniper Networks. Was CTO of Cymtec Systems.
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