Senior IT Engineer, Spryker Systems
Commerce technology platform for global enterprises
Be an early applicant
Commerce technology platform for global enterprises
201-500 employees
Be an early applicant
201-500 employees
Company mission
To give companies the speed, flexibility, and control they need to stand apart.
Role
Who you are
- 5+ years of experience in IT user support, workplace technology, endpoint engineering, or a similar internal IT role, ideally in a fast-paced technology or SaaS environment
- Proven ability to resolve complex technical escalations across Apple and Windows hardware, macOS, Windows, networking, endpoint security, and access management
- Hands-on experience managing laptops, mobile devices, and employee hardware through MDM, including provisioning, configuration, security controls, and lifecycle management
- Experience administering identity and access services, including IdP, SSO, SAML, user and group management, permissions, and joiner-mover-leaver processes
- Experience supporting SaaS tools such as Google Workspace, Atlassian, Hubspot, Slack, and comparable collaboration and productivity platforms
- Familiarity with ticketing, incident and problem management, service-management processes, asset management, and knowledge bases; ITIL certification is a plus
- Experience with scripting, automation, AI-assisted support, or other approaches that reduce repetitive work and improve reliability
- Experience contributing to IT projects, tool rollouts, vendor coordination, security and governance practices, and process improvement initiatives
- A calm, structured, and service-oriented problem-solver who communicates clearly, explains technical topics in plain language, and keeps people informed during incidents
- Proactive, curious, and detail-oriented, with strong ownership, reliable follow-through, and a focus on documentation, data quality, and continuous improvement
- Comfortable working independently and collaboratively in a fast-paced, international, hybrid environment
- Fluent in English; German language skills are nice to have but not mandatory
What the job involves
- As a senior member of the internal IT team, you will be a trusted escalation point for complex technical issues and a proactive partner to teams across Spryker.
- You will support employees across their entire technology lifecycle, from onboarding and device provisioning through day-to-day support, role changes, and offboarding.
- Alongside resolving issues, you will improve the systems and processes behind our support service so that it scales with the company
- Act as a senior escalation point for complex hardware, software, endpoint, identity, access, and connectivity issues, taking ownership through to resolution
- Provide high-quality technical support across the company, balancing fast incident resolution with a thoughtful, service-oriented employee experience
- Own and continuously improve onboarding, offboarding, access-change, device-provisioning, and asset-management processes
- Administer and maintain macOS, Windows, environments, including endpoint configuration, device security, troubleshooting, and lifecycle management through MDM
- Manage identity and access processes across IdP, SSO, SAML, user accounts, groups, permissions, and application access
- Support the administration and reliable operation of SaaS tools such as Google Workspace, , Atlassian, Slack, and other internal business applications
- Maintain accurate, practical documentation for systems, support procedures, knowledge articles, asset records, and recurring solutions
- Use scripting, automation, API’s, and AI-enabled approaches where they can make IT support more efficient, consistent, and scalable
- Partner with stakeholders, vendors, and internal teams to evaluate, implement, roll out, and improve tools and services
- Contribute to IT security, compliance, and governance practices, including access reviews, device standards, lifecycle controls, and timely deprovisioning
- Support IT projects such as tool implementations, migrations, system improvements, and changes to the employee technology experience
- Share knowledge with colleagues and help raise the technical capability and consistency of the wider IT support function
Our take
In the current era of digital transformation, and with the rapidly shifting landscape, the need for larger businesses to stay ahead of competitive and well-funded startups is increasingly crucial. Spryker is a modular cloud platform-as-a-service helping companies build experiences for the marketplace, B2B, and B2C commerce. The aim is to help larger businesses benefit from the same flexibility and rapid-testing capabilities that smaller, more agile companies can take advantage of.
Spryker offers upwards of 900 API-based modules to help larger businesses keep up with their smaller counterparts. The market demand for its services is on the rise, enabling the company to secure a good roster of top clientele such as ALDI and Toyota. That said, the profiles of Spryker competitors such as German Commercetools and US-based Shogun have also significantly increased.
Despite this competition, Spryker has expanded into the US market, adding new capabilities like the "Composable Value Services" tools and integrating Stripe into its platform to enhance financial processes. Along with appointing a new Global Chief Revenue Officer. These strategic moves align with this goal to capture a significant share of the global eCommerce software market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$130m
SERIES C
Feb 2018
$22m
SERIES A
Total funding: $156.1m
Company HQ
Moabit, Berlin, Germany
Leadership
Boris Lokschin
(Co-Founder & CEO)Previously an Executive Consultant at CGI. Went on to become an Executive Business Manager at SYMMETRICS.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job