Patient Service Coordinator, Oviva

• This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment
• Minimum of 2 years of experience in a call centre or customer service environment
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the ability to remain calm under pressure
• Passion for patient care and a commitment to delivering exceptional service
• Ability to work in a fast-paced environment and manage multiple tasks efficiently
• Basic knowledge of healthcare systems or medical terminology is a plus
• The ideal candidate will be a compassionate and communicative individual who thrives in a high-energy environment
• You will be able to handle sensitive patient matters with professionalism and empathy, contributing to an overall positive experience for every patient

• We're looking for Patient Services Coordinators who are confident working in high-volume, phone based roles and passionate about supporting people on their healthcare journey
• As a Patient Service Coordinator, you will be the first point of contact for patients seeking assistance
• Your primary responsibility will be to engage with patients, provide them with accurate information, and resolve inquiries related to their care
• You will work closely with various departments to ensure smooth patient experiences, address concerns efficiently, and escalate complex issues when necessary
• This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment
• Serve as the initial contact for patients, answering calls and addressing inquiries professionally
• Provide clear and accurate information regarding services, appointments, billing, and other patient concerns
• Manage patient requests and troubleshoot problems effectively, escalating issues as needed
• Maintain patient records and ensure all communication is documented in the system
• Assist in coordinating appointments, scheduling, and follow-up communications
• Foster positive relationships with patients to ensure a high level of satisfaction
• Collaborate with internal teams to resolve patient concerns promptly and efficiently
• Ensure compliance with privacy and confidentiality standards

• Please note that due to the popularity of this role, we will only be able to contact shortlisted candidates for the interview

Total funding: $117.6m

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