Patient Service Coordinator, Oviva
Inbound
More information about location
Digital solutions for treating diabetes and obesity
Job no longer available
Digital solutions for treating diabetes and obesity
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To provide the most accessible and effective care to people living with weight-related conditions.
Role
Who you are
- This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment
- Minimum of 2 years of experience in a call centre or customer service environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and the ability to remain calm under pressure
- Passion for patient care and a commitment to delivering exceptional service
- Ability to work in a fast-paced environment and manage multiple tasks efficiently
- Basic knowledge of healthcare systems or medical terminology is a plus
- The ideal candidate will be a compassionate and communicative individual who thrives in a high-energy environment
- You will be able to handle sensitive patient matters with professionalism and empathy, contributing to an overall positive experience for every patient
What the job involves
- We're looking for Patient Services Coordinators who are confident working in high-volume, phone based roles and passionate about supporting people on their healthcare journey
- As a Patient Service Coordinator, you will be the first point of contact for patients seeking assistance
- Your primary responsibility will be to engage with patients, provide them with accurate information, and resolve inquiries related to their care
- You will work closely with various departments to ensure smooth patient experiences, address concerns efficiently, and escalate complex issues when necessary
- This role requires excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment
- Serve as the initial contact for patients, answering calls and addressing inquiries professionally
- Provide clear and accurate information regarding services, appointments, billing, and other patient concerns
- Manage patient requests and troubleshoot problems effectively, escalating issues as needed
- Maintain patient records and ensure all communication is documented in the system
- Assist in coordinating appointments, scheduling, and follow-up communications
- Foster positive relationships with patients to ensure a high level of satisfaction
- Collaborate with internal teams to resolve patient concerns promptly and efficiently
- Ensure compliance with privacy and confidentiality standards
Application process
- Please note that due to the popularity of this role, we will only be able to contact shortlisted candidates for the interview
Salary benchmarks
Our take
Smartphones have given rise to many useful apps including those that help users track their health, fitness, and the food that they eat. While many nutrition apps exist to help people count calories or work towards health goals, many of these apps follow a one-size-fits-all approach, despite the fact that every person's body is different.
Oviva provides a personalised nutritional and lifestyle coaching mobile app, designed to help users improve their long-term health by changing habits, improving their diet, and working towards health goals based on their specific health data and needs.
While many startups offer digital dietary tools such as calorie counters and diet trackers, Oviva has found a gap in the market by focusing on providing dietary advice tailored to each individual user's body type and nutritional requirements. And it works directly with health insurers, doctors and national healthcare systems in the UK, Germany and Switzerland, making it a standout in its industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$80m
SERIES C
Jan 2020
$21m
SERIES B
Total funding: $117.6m
Company HQ
City, Zürich, ZH
Leadership
Kai Eberhardt
(Co-Founder & CEO)Completed a PhD in Physical Chemistry at ETH Zürich from 2005 to 2007. Associate Principal at McKinsey & Company from 2012 to 2014.
Manuel Baumann
(Co-Founder & CTO)Experience as Software Engineer for Ompeg GmbH and Hirschfactor AG from 2008 to 2012. Software Engineer for Java Ecosystem for Accenture from 2011 to 2014.
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