Customer Support Associate, Rightway
Healthcare Navigation
COMPENSATION: $19.00 - $23.00/hr
5 days a week in office
Personalized healthcare platform for employees
Open for applications
Personalized healthcare platform for employees
501-1000 employees
Open for applications
COMPENSATION: $19.00 - $23.00/hr
5 days a week in office
501-1000 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- Strong organizational skills
- Customer-centric orientation
- Strong verbal and written communication skills
- A high degree of empathy
- Strong critical thinking and problem solving skills
- Comfortable with continuous process improvement and change as Rightway is growing and evolving
- Computer literacy
- College degree preferred
What the job involves
- The expected start date for this position is August 2026
- We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes. To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care
- As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs. Navigating healthcare is oftentimes complex, confusing and down right frustrating. At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey
- Our Navigation Operations is a fast-paced, dynamic, and a growing environment. We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers. This role will be office based, not a remote position
- Healthcare navigation concierge service delivery via phone, chat, text, and email
- Sources high-quality care providers based on a member’s needs and preferences
- Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g. deductibles, coinsurance, and out of pocket maximum
- Supports members with healthcare billing questions and issue resolution
- Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming and expensive, which is why Rightway provides a unified healthcare organizational system to manage employee healthcare benefits better.
The company’s aim is to simplify access to healthcare, whilst also saving users money through price comparison services. Examples of its offerings are a pharmacy services platform that enables employees to access medication via a smartphone app, and the Advocate platform that helps to close care gaps.
The startup serves companies of all sizes, from small businesses to enterprises like Burger King, Popeyes and RBI. It has hundreds of thousands of users across the US, and has raised considerable funding which will enable it to further develop its platform and strengthen its foothold among employers, health plans, third-party administrators and other potential clients.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- Competitive compensation
- Health Savings Account
- External learning and career development panels
- Hybrid in-office culture and commuter benefits at our NYC HQ
- Full medical, dental, and vision insurance
- 401K
Company HQ
West Village, New York, NY
Leadership
Jordan Feldman
(Co-Founder & CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(Co-Founder & Chief Medical Officer)Also Chief Medical Officer at Cadence. They studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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