Software Engineer, Front
Core Product
$180-205k
+ Equity
More information about location
3 days a week in office
Shared customer communication hub
Job no longer available
Shared customer communication hub
201-500 employees
Job no longer available
$180-205k
+ Equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- Strong fullstack experience, comfortable working across systems, stacks, and distributed systems rather than a single layer
- A track record of leading projects and delivering complex work in a timely manner — driving decisions and working through ambiguity end to end
- Experience collaborating closely with Product and Design to work through scope, risks, and open questions before and during delivery
- Ability to give and receive feedback constructively
- An agile, scrappy mindset — comfortable learning new technologies, adapting quickly, and doing what it takes to ship when the situation calls for it
What the job involves
- The Core Product Experience (CPX) team owns and elevates the heart of the Front application — the inbox and adjacent surfaces where frontline users triage and route conversations, collaborate with teammates, and craft high-quality replies. CPX's mission is to ensure that frontline and admin users can work more efficiently, with higher quality, and a happier day-to-day experience
- The team's scope is broad, spanning everything from core inbox functionality (inboxes, message list, composer) to newer surfaces like calendar and contacts. CPX partners closely with Client Platform, AI, and other pods across Engineering to deliver cohesive, high-impact experiences. As Front continues to invest in AI-powered workflows, CPX is at the center of the product strategy
- We're looking for a Senior Fullstack Software Engineer with strong product and design sensibilities to help lead this work
- You'll build and evolve the surfaces that the vast majority of Front interactions pass through — the inbox, messages, and composer — along with the services and systems that power them, driving projects that directly improve speed, quality, and usability for thousands of customers
- This is not a "build to spec" role. We want a senior engineer who helps shape what we build and why, leads delivery through ambiguity, and sets a high bar for engineering craft
- You will work closely with Product and Design to define solutions, work through scope, risks, and open questions, make thoughtful tradeoffs, and ship experiences that are technically excellent and delightful to use
- Lead end-to-end delivery of high-impact, complex initiatives. Own technical execution from problem framing and scoping through implementation, launch, and iteration — across Front's client-side surfaces (Web, Desktop via Electron, and Mobile) and the backend services, APIs, and data systems behind them. Drive decisions and deliver reliably and on time
- Drive technical direction across the stack. Influence architecture, state management, API design, and performance strategy for high-traffic, distributed workflows like inbox triage, message rendering, and composition — reasoning across systems, services, and stacks to make sound tradeoffs
- Champion UX craft and product thinking. Hold a high bar for interaction details, accessibility, and polish. Advocate for the user and improve experiences based on feedback and metrics
- Partner deeply with Product and Design. Collaborate early to shape requirements, identify risks, surface open questions, propose alternatives, and align on tradeoffs. Communicate clearly and proactively with cross-functional stakeholders
- Raise the bar for quality and maintainability. Improve testing, observability, and engineering standards across frontend and backend. Reduce regressions and enable faster iteration through better tooling and code health
- Grow others and strengthen the team. Give and receive feedback well, provide mentorship and constructive code review, share best practices, and help create a collaborative, low-ego engineering culture
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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