Customer Success Manager, Athelas
Scribe
$60-80k
Offers Equity • Offers Commission
5+ days a week in office
AI to grow healthcare businesses
Be an early applicant
AI to grow healthcare businesses
201-500 employees
Be an early applicant
$60-80k
Offers Equity • Offers Commission
5+ days a week in office
201-500 employees
Company mission
To simplify and improve healthcare delivery through AI and automation.
Role
Who you are
- 3+ years of experience in Customer Success, Account Management, or a similar role in SaaS
- Experience managing mid-market or enterprise accounts with complex stakeholders
- Strong understanding of post-sale lifecycle (onboarding → adoption → renewal → expansion)
- Proven ability to drive retention and expansion, not just maintain relationships
- Comfort working with data and metrics to diagnose issues and drive decisions
- Ability to understand and explain technical products and workflows
- Excellent communication skills, including executive-level conversations
- High ownership mindset—you take responsibility for outcomes, not just activity
- This role is for someone who:
- Thinks in systems and processes, not one-off fixes
- Is comfortable operating in ambiguity and building from 0 → 1
- Balances technical depth with commercial awareness
- Pushes for outcomes and accountability (internally and externally)
- Can quickly diagnose why a customer is not successful and take action
What the job involves
- We are hiring a Customer Success Manager to own the full post-sale lifecycle—from contract signature through onboarding, adoption, renewal, and expansion
- This is not a traditional CSM role
- You will operate as the owner of revenue retention and growth across your accounts
- You are responsible for ensuring customers not only adopt Commure’s products, but realize measurable ROI and expand their usage over time
- Our product sits directly in clinical workflows and integrates deeply with EHR systems
- Success in this role requires a combination of: Operational rigor, Technical fluency, Commercial instinct
- You will work closely with Sales, Product, Engineering, and Operations to drive successful deployments and build repeatable systems that scale across customers
- This full-time position requires 5 days on-site in our Mountain View or San Francisco, CA headquarters
- Own the Customer Lifecycle (Signature → Expansion)
- Lead customers from contract through onboarding, go-live, adoption, and renewal
- Drive successful implementations across complex healthcare organizations
- Ensure customers achieve measurable outcomes (time saved, improved documentation, workflow efficiency)
- Drive Adoption & Usage
- Monitor and improve key metrics such as: Weekly active users (WAU), Seat utilization, Depth of product usage
- Identify gaps in adoption and implement targeted interventions
- Build internal champions and expand usage across teams
- Build and Execute Expansion Strategy
- Identify expansion opportunities based on usage and business needs
- Drive upsell conversations tied to clear ROI and partner with Sales to close expansion deals
- Develop Scalable Customer Success Systems
- Build frameworks for:
- Onboarding and go-live
- Customer health scoring
- QBRs and executive reporting
- Standardize best practices across accounts
- Act as the Voice of the Customer
- Surface product gaps and workflow issues to Product and Engineering
- Help prioritize improvements based on customer impact
- Operate with Data and Accountability
- Track and report on:
- Customer health
- Retention and expansion metrics
- Adoption trends
- Proactively manage at-risk accounts and drive recovery plans
- Navigate Complex Stakeholders
- Work across clinicians, operations teams, and executives (including CFOs and COOs)
- Communicate value clearly to both end users and economic buyers
- Lead QBRs and executive-level conversations
Our take
Today, healthcare providers are tackling the growing challenge of too much paperwork and too little time for patients. Many existing electronic health record (EHR) systems only add to the problem - digital, yes, but often too clunky, time-consuming, and disconnected from the tools doctors actually need. Athelas is tackling this by reimagining how healthcare software works, helping providers spend less time lcicking and more time caring for people.
Athelas offers a full suite of tools that combine AI-powered automation, remote patient monitoring (RPM), and integrated EHR and billing systems. And its newest platform, Athelas AIR, is a next-generation EHR designed to unify clinical and administrative workflows in one intelligent system. By embedding revenue cycle management (RCM) and ambient AI documentation directly into the platform, Athelas AIR streamlines everything from charting to billing. And the goal is simple, to reduce administrative burden, improve margins, and ultimately, give healthcare teams a smoother, smarter way to work.
The company has made significant strides in recent years. After reaching unicorn status in 2022 and merging with Commure in 2023, Athelas is now valued at around $6B and continues to expand its platform. Alongside growing adoption of Athelas AIR, the company has recently secured FDA clearance for its Athelas Home device - an AI-powered diagnostic tool that delivers lab-grade blood test results from a fingerstick in minutes. This allows care teams to test, diagnose, and make decisions in a single visit. With a growing customer base and a broader push into AI-driven diagnostics as well as software, Athelas is ready to be a leader in end-to-end, intelligent healthcare infrastructure.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.4m
Company HQ
Jackson Park, Mountain View, CA
Leadership
Tanay Tandon
(Co-Founder & CEO)Alongside Athelas, they are the CEO of Commure. Previously, they were a Researcher at Stanford University AI Department and MetaMind.
Deepika Bodapati
(Co-Founder & COO)Alongside Athelas, they are the COO of Commure. Prior to founding Athelas in 2016, they were a Researcher at Stanford University, Multimodality Molecular Imaging Lab and NASA Ames Research Center.
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