Staff IT Helpdesk Specialist, Juniper Square
$104-130k
+ Equity
Investment partnership platform
Job no longer available
Investment partnership platform
501-1000 employees
Job no longer available
$104-130k
+ Equity
501-1000 employees
Company mission
To create new opportunities for private capital markets.
Role
Who you are
- Bachelor's degree (technical field is a plus, but not necessary)
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Excellent organizational skills and ability to manage multiple tasks
- 6+ years of IT technical experience in a service desk environment
- Strong knowledge of macOS, Windows, iOS, and Android operating systems
- Strong knowledge of Google Workspace, Okta, Atlassian, Slack, Zoom, MS Office, telephony, and other common desktop applications
- Deep Technical Experience troubleshooting computer hardware
- Strong Experience with MDM solutions that manage Macs, Windows, and mobile devices
- Strong Experience with IT ticketing systems (e.g., Jira)
- Experience troubleshooting remote access vpn solutions, and network related issues
- Experience with Office365
- Strong Knowledge of IT security protocols, and cloud-based services
- Flexibility and adaptability - you will be juggling multiple troubleshooting requests in a fast-paced startup environment
What the job involves
- As a Staff IT Helpdesk Specialist at Juniper Square, you will be a key member of a dynamic and cohesive IT team. You will bring your passion for delivering great service and solving hard problems to support a fast paced workforce with their technical needs
- Troubleshoot & Resolve User Issues: Monitor and triage IT support queues, investigate and resolve software, hardware, and networking problems, ranging from routine to more complex and escalate as needed
- Provide timely responses to all issues, including updates on status and adhere to service-level agreements. Conduct remote support sessions to help resolve technical issues
- Training & Guidance: Guide employees on basic IT principles and procedures. Educate them with easy to understand troubleshooting steps, including proper use of software tools, security best practices, and self service fixes
- Leading & Mentoring: Act as the crucial link between our System Administrators and other members of the helpdesk team. Dive deep to master specialized system knowledge and complex fixes
- Become an SME, and transfer this expertise to expand the team’s collective systems experience and troubleshooting prowess
- Document IT Issues & Solutions: Maintain clear and concise records of help requests, troubleshooting steps, detailed resolutions, and follow-ups using our IT ticketing system
- Knowledge Management: Document procedures and develop end-user instructions, and maintain an IT FAQ and knowledge base
- Hardware & Software Setup: Install, configure, and maintain laptop devices, printers, and company software applications for end-users. Ensure all equipment software is up-to-date. Setup and decommission computers and accounts for staff onboarding and offboarding requests when needed
- Network Support: Provide assistance with network connectivity issues; including Wi-Fi, VPN, etc
- Lead IT Onboarding: Lead our New Hire Onboarding meeting; covering IT and Security best practices, and working with the rest of the NHO team to ensure day one is smooth experience for new hires
- Participate in rotating on-call for after-hours/weekend support as needed, serving as an escalation point
- Software Maintenance: Monitor software licenses and renewals that fall under your purview
- Assist with IT Projects: Own or assist with IT projects as needed
- Assist with Major Incidents as required, including gathering evidence, conducting remediation tasks, and sending employee communications
- Maintain IT Security Standards: Approach each support interaction with security being top of mind, ensuring users are following security policies, and provide support during audits and security assessments. Help with security/compliance initiatives as needed
Application process
- Deadline to Apply: March 13, 2025 at 6:30 PM UTC
Our take
Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.
Founded in 2014, Juniper Square were immediately in direct competition with analytical monolith Microsoft Excel, as well as popular equity management apps like Fundwave. However, the platform has exceeded expectations, in part because of its fluid and longer-term focused software solutions that have innovated what was previously archaic and error-ridden under Excel.
Serving more than 2000 GPs, Juniper Square supports tens of thousands of investment partnerships, covering hundreds of billions in LP capital. The company has raised substantial funding, raising it to Unicorn level, which will be used to fuel rapid growth, accelerate innovation, and expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2025
$130m
SERIES D
Feb 2023
$133m
LATE VC
Total funding: $371m
Company HQ
Chinatown, San Francisco, CA
Leadership
Alex Robinson
(Co-Founder & CEO)Previously founded GreenDoor where they served as the CEO. They also spent 5 years at Microsoft as Senior Product Manager and 3 years at New Energy Risk as the Founding VP of Business Development.
Yonas Fisseha
(Co-Founder & CTO)Previously the Principal Architect at Fanbase.com and the VP of Engineering at Huddler.com
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