Senior Help Desk Specialist, Juniper Square
$80-105k
+ Bonus & Equity
Investment partnership platform
Be an early applicant
Investment partnership platform
501-1000 employees
Be an early applicant
$80-105k
+ Bonus & Equity
501-1000 employees
Company mission
To create new opportunities for private capital markets.
Role
Who you are
- Bachelor's degree (technical field is a plus, but not necessary)
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users
- Excellent organizational skills and ability to manage multiple tasks
- 3+ years of IT technical experience in a service desk environment
- Strong knowledge of macOS, Windows, IOS, and Android operating systems
- Strong knowledge of Google Workspace, Okta, Atlassian, Slack, Zoom, MS Office, telephony, and other common desktop applications
- Experience of troubleshooting computer hardware
- Experience with MDM solutions that manage Macs, Windows, and mobile systems
- Experience with IT ticketing systems (e.g., Jira)
- Experience troubleshooting remote access vpn solutions, and network related issues
- Familiarity with Office365 is a plus
- Knowledge of IT security protocols, and cloud-based services
- Flexibility and adaptability—you will be juggling multiple troubleshooting requests in a fast-paced startup environment
What the job involves
- As an IT Support Specialist at Juniper Square, you will be working as a key member of a dynamic and cohesive IT team. You will bring your passion for delivering great service and solving hard problems to support a fast paced workforce with their technical needs. Specifically, you will:
- Monitor and triage IT support queues
- Provide timely responses to all issues, including updates on status and adhere to service-level agreements
- Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices, and escalate to the appropriate resources if necessary
- Conduct remote support sessions to help resolve technical issues
- Document procedures and develop end-user instructions, and maintain an IT FAQ and knowledge base
- Setup and decommission computers and accounts for staff onboarding and offboarding
- Perform software installation, configuration, and troubleshooting on workstations and mobile devices
- Provide procurement and lifecycle management of physical assets and software licenses
- Work collaboratively with the team on asset inventory ordering, and maintain an accurate count of existing inventory levels
- Manage US asset inventory and replenish stock levels as needed
- Provide break/fix support and ship hardware replacements as needed
- Assist with Major Incidents as required, including sending employee communications
- Participate in rotating on-call for after-hours/weekend support as needed
- Participate in projects as needed
- Help with security/compliance initiatives
- Act as main point of contact for all on-site IT-related issues. With a customer focused approach, respond to requests, diagnose problems, and offer solutions for user break/fix problems
- Investigate and resolve software, hardware, and networking problems, ranging from routine to more complex and escalate as needed
- Install, configure, and maintain laptop devices, printers, and company software applications for end-users. Ensure all equipment software is up-to-date
- Provide assistance with network connectivity issues; including Wi-Fi, VPN, etc
- Ensure day one is smooth for new hires by helping with the set up of new devices, accounts, and access permissions
- Monitor software licenses and renewals that fall under your purview
- Guide employees on basic IT principles and procedures. Educate them with easy to understand troubleshooting steps, including proper use of software tools, security best practices, and self service fixes
- Maintain clear and concise records of help requests, troubleshooting steps, detailed resolutions, and follow-ups using our IT ticketing system
- Help or own IT projects as needed
- Maintain and track hardware and software inventories, including issuing new equipment and managing returns or repairs, and monitor stock levels
- Approach each support interaction with security being top of mind, ensuring users are following security policies, and provide support during audits and security assessments
Application process
- Deadline to Apply: March 13, 2025 at 6:30 PM UTC
Our take
Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.
Founded in 2014, Juniper Square were immediately in direct competition with analytical monolith Microsoft Excel, as well as popular equity management apps like Fundwave. However, the platform has exceeded expectations, in part because of its fluid and longer-term focused software solutions that have innovated what was previously archaic and error-ridden under Excel.
Serving almost 2000 GPs, Juniper Square supports tens of thousands of investment partnerships, covering hundreds of billions in LP capital. The company has raised substantial funding that will be used to fuel rapid growth, accelerate innovation, and expand its services.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Feb 2023
$133m
LATE VC
Nov 2019
$75m
SERIES C
Total funding: $241m
Company values
- Think like an owner: Build for the long term, with accountability
- Better together: Learn and grow as individuals — and as a team
- Build customer trust: When their customers succeed, Juniper succeeds
- Sweat the details: Put in the time and effort to do excellent work
- Solve hard problems: Address root causes and work through symptoms
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Alex Robinson
(Co-Founder & CEO)Previously founded GreenDoor where they served as the CEO. They also spent 5 years at Microsoft as Senior Product Manager and 3 years at New Energy Risk as the Founding VP of Business Development.
Yonas Fisseha
(Co-Founder & CTO)Previously the Principal Architect at Fanbase.com and the VP of Engineering at Huddler.com
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