Customer Success Associate, Webflow
$92-129k
OTE
Salary applicable to US applicants only, for Canada applicants the range is $115000 - $145800. Salary dependant on location.
More information about location
No-code web design and hosting platform
Job no longer available
No-code web design and hosting platform
1001+ employees
Job no longer available
$92-129k
OTE
Salary applicable to US applicants only, for Canada applicants the range is $115000 - $145800. Salary dependant on location.
More information about location
1001+ employees
Company mission
To give creative designers the tools they need to create powerful and beautiful websites, all without having to code.
Role
Who you are
- Have a consultative approach; able to navigate complex business needs and requirements
- Prior Customer Success or Account Management experience, with a SaaS company or digital marketing agency. (2-3 years of relevant experience preferred)
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way to both internal and external stakeholders, including executive level conversations with customers
- Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Webflow’s financial impact on the customer’s business
- Excitement to dive into the technical details of the product to understand the customer’s use-case and needs thoroughly
- Great people skills: genuine, warm, curious, engaging, conversational, friendly, empathetic, and caring
- Excellent organizational, note taking, project management, and time management skills
What the job involves
- Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow
- We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals
- We’re looking for a Customer Success Manager to help drive value for a set of Webflow’s Enterprise Customers
- Partnering closely with Webflow's Account Executives, Solutions Engineers, and Technical Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities
- As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities
- Reporting to theManager, Customer Success
- Establish and maintain trusted advisor relationships with key stakeholders, from executive sponsors to day-to-day users, to ensure customers derive ongoing value from Webflow
- Drive strategic account planning by aligning customer goals with Webflow’s capabilities and coordinating across internal teams to deliver on success plans
- Conduct executive business reviews to measure progress, highlight impact, and uncover opportunities for deeper adoption and expansion
- Provide expert guidance on Webflow deployment and optimization, ensuring enterprise customers follow best practices for scalable, successful implementations
- Partner cross-functionally (e.g. , Renewals, Product, Technical Architects) to influence renewal outcomes, surface customer feedback, and shape product direction based on real-world use cases
- In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role
Our take
No-code development systems allow users to create and publish the kind of output that was once only possible with the help of a team of developers. Webflow is one such platform that allows non-developers to create professional websites without knowing any code. It joins others such as Pantheon, Weebly, Squarespace, and Wix in a hotly-contested low-code development market. While competition is high, so too is demand, with low-code platforms accounting for more than 65% of application development activity in 2024.
The popularity of platforms such as Webflow is perhaps not surprising, as low-code development is usually cheaper for companies to implement and reduces time to market. Webflow has been used by over 3.5 million designers and teams to create sites for companies including enterprise brands such as Dell, Rakuten, UpWork, and Petal. It raised a large amount of funding in a Series C round in 2022. This is being used to further develop its platform, with a longer-term goal of pivoting to providing a no-code tool not only for websites, but software development as well.
Steph
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$120m
SERIES C
Jan 2021
$140m
SERIES B
Total funding: $334.9m
Company benefits
- 100% insurance coverage
- 401K and financial planning
- Paid time off
- Annual retreat and offsites
- 10% time - Take up to 4 hours per week to focus on building skills, working on projects, or learning new Webflow-related things outside of your daily to-do’s.
- Commuter benefits
- Vacation bonus
- Office setup budget
- Health and wellness stipend
- Remote work reimbursements
- Continued education coverage
- Choose your own adventure
- Webflow subscription discount
Company HQ
SoMa, San Francisco, CA
Leadership
Vlad Magdalin
(Co-founder & CEO)Having studied Computer Science at California Polytechnic, Vlad worked as a Web Associates Systems Engineer for 3 years before co-founding Chatterfox.com, where he spent 4 yeas. He left his Software Engineer position at Intuit in August 2012 to co-found Webflow the following month, and has been CEO since.
Sergie Magdalin
(Co-founder)Sergie spent 4 years as a freelance Graphic Designer before joining NameMuir Skate as a Web & UX Designer.
Bryant Chou
(Co-founder)Previously a Senior Software Engineer at Intuit and CTO at Vungle. He was also the founding CTO at Webflow.
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