Customer Support Consultant, Kyriba
12 month FTC
Liquidity performance platform
Job no longer available
Liquidity performance platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To help companies transform their liquidity management and use it as a strategic advantage.
Role
Who you are
- Bachelor’s or Master’s in Business, Finance, Accounting—or equivalent experience
- 2–4 years in customer support ideally in a SaaS environment
- Treasury experience or knowledge is a plus
- Comfortable with cloud/SaaS support practices and tools
- Excellent communication skills: crisp writing, clear explanations, strong stakeholder management
- A proactive, hands-on problem solver who thrives in a fast-paced, growing environment
- Fluency in English, and advanced French
What the job involves
- At Kyriba, we power the world’s leading treasury and finance teams
- As a Customer Support Consultant (12month fixed term contract) you’ll be the trusted partner helping clients get the most from our SaaS platform—delivering fast, thoughtful support and shaping a smooth end-to-end journey
- You’ll combine treasury know-how with outstanding communication to drive satisfaction, adoption, and long-term success
- Be the go-to expert for client support across phone, email, and portal—meeting SLAs with confidence and care
- Support key modules in the Kyriba platform: cash management, bank reporting, cash positioning, forecasting, payments, in‑house banking, financial transactions, and GL processing
- Own issues from first contact to resolution—diagnose, troubleshoot, and guide clients clearly and proactively
- Track case quality and speed, always aiming to improve time-to-resolution and client satisfaction
- Partner with product and engineering on escalations—bring the right people together to solve the right problems
- Capture and share knowledge—document solutions and contribute to a living knowledge base
- Use data to spot patterns, identify friction points, and recommend improvements to customer journeys
- Analyze feedback to influence roadmap conversations and service enhancements
- Build trusted relationships through tailored communication and follow-through
- Join a Sunday shift roughly once every two months
Our take
Now more than ever, businesses require rigorous financial health checks in order to plan for a sustainable future. Kyriba’s platform provides CFOs, corporate treasurers and IT analysts with the tools to connect, protect, forecast and improve their company’s liquidity.
Kyriba's solutions support financial self-analysis, offering actionable insights surrounding a businesses liquidity and short-term health. With 24 years of experience, it offers a strong alternative to traditional bank advice for corporations seeking to improve their financial well-being.
Kyriba’s risk management, treasury management, payments and connectivity products have seen the company process $15 trillion in payments annually. It has raised considerable funding which supports it to broaden its reach and help more companies of all sizes assess and improve their liquidity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Sep 2017
$44.9m
SERIES E
Sep 2016
$23m
SERIES D
Total funding: $152.4m
Company benefits
- Responsible Time Off - We trust and support our employees to take the time off that they need to work at their very best
- Company Matching 401K - We care about your financial future and want to help you plan for it in any way that we can
- Excellent Insurance Plans - Whether it’s medical, dental, or life insurance plans, including HSA and FSA account options, we have you covered
- Wellness Platform Incentives - From yoga to tennis, 5ks to book clubs, we have a holistic wellness program to help you stay happy and healthy, every day
- Disability Insurance - We will do everything we can to improve your care in the event of short-term or long-term disability
- Employee Assistance Programs - We have several programs to help set you up for success, both in and out of the office
- Legal Services - A highly experienced legal team is available to assist and support you in legal matters
- Pet Insurance - Pets are family. So from dogs to cats, birds to turtles, we want you to know that we’ve got your pet family covered
Company HQ
University City, San Diego, CA
Leadership
Melissa Di Donato
(CEO & Chair)Also a Small & Medium Enterprise Digital Adoption Task Force Member at the Department for Business and Trade. Previously a Member of the Advisory Board at Porsche AG, INED at JPMorgan Chase & Co and Founder at Inner Wings.
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