Customer & Field Insights Manager, monday.com
Voice of the Customer
$120-140k
+ Bonus potential + Company equity incentive program
More information about location
3 days a week in office
A global software company transforming how businesses run
Posted today
A global software company transforming how businesses run
1001+ employees
Posted today
$120-140k
+ Bonus potential + Company equity incentive program
More information about location
3 days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- 5+ years of experience in Customer Success, Services, Product Operations, CS Ops, or related SaaS roles
- Strong product mindset with the ability to understand customer workflows and use cases
- Proven ability to translate customer/field feedback into actionable product requirements and priorities
- Highly independent, yet an effective collaborator across Product and field organizations
- Excellent planning and organizational skills; able to manage multiple initiatives in a fast-paced environment
- Self-motivated and proactive, with a demonstrated ability to take initiative and drive projects to completion
- Analytical skills with experience using data to identify trends, risks, and opportunities
What the job involves
- As a Customer & Field Insights Manager, you’ll partner closely with field and product leaders to surface segment-specific challenges, translate feedback into clear insights, and ensure those insights shape product priorities
- You’ll also help design and run scalable programs that bring customer and field voices directly into product planning forums
- This role requires strong cross-functional collaboration, communication, and the ability to connect the dots between what customers need and what the product delivers
- Partner with Field Teams: Work closely with Sales, CS, Services, and Partners to surface customer needs, adoption blockers, and retention risks
- Translate & Prioritize Insights: Consolidate recurring feedback into actionable insights that inform product strategy, roadmap planning, and prioritization
- Run Engagement Programs: Lead structured field and customer programs (e.g., domain guilds, product liaisons, focus groups) to systematically capture input and align with product priorities
- Design Scalable Processes: Build repeatable mechanisms for gathering, analyzing, and sharing feedback across the organization
- Cross-Functional Project Management: Coordinate initiatives between Product and field teams to ensure timely execution and alignment with strategic goals
- Feedback Analysis: Evaluate qualitative and quantitative data to identify trends, gaps, and opportunities for improvement
- Close the Loop & Reporting: Track how feedback influences product decisions, communicate outcomes back to field teams and customers, and deliver clear summaries, reports, and dashboards to stakeholders
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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