Senior UX Product Writer, Gong
3 days a week in office (Dame St, Dublin)
AI OS for revenue teams
Open for applications
AI OS for revenue teams
1001+ employees
Open for applications
3 days a week in office (Dame St, Dublin)
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- If you have a passion for writing and you're excited to have an impact on a platform used by some of the biggest names in tech, we want to meet you!
- Have 5+ years of experience in writing microcopy and Help Center content
- Write in mother-tongue English
- Can step into the shoes of our various customer’s personas, modify the tone and voice of your writing to match the customer and use case, and create content that’s meaningful for them
- Require a minimum of management handholding and are able to manage and prioritize your tasks with input from outside stakeholders
- Are positive, naturally motivated, and energetic
- Are a quick learner and natural researcher
- Work well in a team while maintaining your independence
- Enjoy a fast-paced environment and can easily multitask, prioritize on the fly, and manage your time efficiently
What the job involves
- We’re growing rapidly and are seeking highly motivated, Senior Product/UX Writer to advance our product documentation architecture, strategy, & design
- This is an opportunity to join a team that is defining its content strategy, with a vision towards creating a model that becomes the industry standard
- You’ll be working for an amazing offering in a growing market, working with a team of experienced product managers, engineers, and designers
- Owning and managing all the content needs for your product “pillar”
- Working with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy
- Providing feedback on UX/UI in the product areas you are responsible for
- Writing Help Center articles including how-to’s, tutorials, and best practices
- Creating user assistance for Gong’s features, including walk-me’s and sidebar content
- Helping to define and maintain the Content Team Style Guide, design system, and other team assets
- Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities
- Staying up to date with market trends and finding new ways to showcase content that fits our global audience
- This is an opportunity to create exceptional product experiences in a hyper-growth company alongside a talented team of product managers, engineers, and designers
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is focused on expanding its reach internationally and forging new partnerships, capitalising on the boom in demand for AI - which has seen the company reach an ARR run rate of $500 million.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(CEO & Co-Founder)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(CPO & Co-Founder)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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