Program and Operations Manager, Narvar
Post-purchase software for online retail
Job no longer available
Post-purchase software for online retail
201-500 employees
Job no longer available
201-500 employees
Company mission
To help retailers treat customers the way they’ve always wanted to—but didn’t know how.
Role
Who you are
- We are seeking a highly organized, proactive, and experienced Program & Operations Manager to join our team
- This role is ideal for someone who can thrive in a fast-paced SaaS environment and is passionate about optimizing internal processes and scaling new business offerings
- 4+ years of proven experience as a Program Manager, Project Manager or Operations role within a SaaS company
- Demonstrated experience managing internal projects, particularly those related to product development, operational efficiency, or business systems
- Strong understanding of transactional business models and the unique challenges and opportunities they present
- Proficiency with project management software (e.g., Jira, Asana, Monday.com, Trello) or templates
- Excellent communication (oral and written) and interpersonal skills
- Highly organized and collaborative; able to work with cross-functional stakeholders and multiple deliverables at any given time
- Strong problem-solving skills and a proactive approach to identifying and resolving issues
- Proficiency with data sources (e.g. Salesforce) and analytical tools (e.g. Google sheets, Excel)
- Self-motivated, curious, and rapid learner who is comfortable working in ambiguity
- Thrives in a fast-paced and dynamic environment
- Experience with SAAS, B2B required
- Previous startup experience strongly preferred
What the job involves
- In this critical role, you will be responsible for overseeing and driving key internal projects, processes, and analytics that support our innovation, operational efficiency, and overall business growth
- You will work closely with cross-functional teams, including Product, Engineering, Sales, Marketing, and Finance, to ensure projects and results are delivered aligned with business goals
- This role reports into our VP of Partnerships & Innovation team
- Define project scope, goals, and deliverables in collaboration with senior management and stakeholders
- Develop comprehensive project plans, including timelines and stakeholders, and lead and facilitate relevant meetings
- Monitor project progress, identify potential risks, and implement mitigation strategies
- Coordinate efforts between departments to ensure seamless project execution and alignment with business objectives
- Build necessary models and reports (e.g., Salesforce) to maintain accurate forecast and scenario planning
- Analyze data to identify trends, lessons learned, and areas for future improvement
- Identify opportunities for process optimization within internal operations
- Identify and build the foundation for scalable growth
- Building and maintaining strong relationships with stakeholders, addressing their concerns, and ensuring alignment on team objectives
- Communicate project status, challenges, and successes clearly and regularly to all relevant parties
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimises shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2 billion shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1200 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(CEO)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmar.
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