Onboarding Specialist, Typeform
People-friendly forms and surveys
Job no longer available
People-friendly forms and surveys
501-1000 employees
Job no longer available
501-1000 employees
Company mission
Typeform's mission is to bring people closer with better conversations and make online forms a little more human.
Role
Who you are
- Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred
- Strong communication and project management skills — you're organized, empathetic, and proactive
- Ability to explain technical concepts in a clear, approachable way to a variety of audiences
- Comfortable working with data and tools to track customer behavior and progress
- A collaborative mindset — you love working cross-functionally to deliver better outcomes
- Bonus: familiarity with product-led growth (PLG) motions or usage-based models
What the job involves
- As an Onboarding Specialist on our Customer Success team, you’ll be the first point of contact for new Enterprise Plan customers (primarily SMB and Mid-Market) as they begin their journey with Typeform
- Your mission? Set them up for long-term success by leading high-impact onboarding experiences that align with their goals, help them quickly realize value, and build a strong foundation for adoption, expansion, and renewal
- Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases
- Run tailored onboarding sessions that focus on product education, workflow setup, and early wins
- Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey
- Track onboarding progress, usage data, and engagement signals to proactively manage timelines and flag potential risks
- Document and scale onboarding processes that support repeatability and efficiency
- Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams
Our take
The accelerated consumer shift to digital channels and the increasing importance of digital-native brands are driving the need to build closer online engagement with customers. Typeform’s conversational solutions generate higher response rates and provide richer insights to improve consumers’ experiences. The company claims to achieve up to 4x response rates compared to more traditional methods of data collection.
Its product includes integration with other platforms such as Slack and Mailchimp, and face-to-face interactions with videoask. By 2022, Typeform had some 125,000+ paying customers.
The company's Series C funding was put towards more product development, increasing accessibility, and additional integrations. It will also be expanding its 450-strong remote working team globally as it seeks to swell the 500M+ “interactions” its products generate each year. The company is growing fast, prioritising amazing UX, platform updates, maintaining strong product/market fit, and developing products with an eye toward the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2022
$135m
SERIES C
Jun 2018
$0.1m
GRANT
Total funding: $187.2m
Company benefits
- Flexible working hours
- L&D budget
- 23 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Sant Martí de Provençals, Barcelona, Spain
Leadership
Robert Muñoz
(Co-founder)Over two decades of design experience, founded PulpoLab (a design agency) in 2008 before setting up Typeform in 2018.
David Okuniev
(Co-founder, Head of R&D & Product Designer)Previous Lead Product Designer & Creative Director of Fat-Man Collective for 8 years.
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