Technical Account Manager, Appspace
Communication & space management platform
Be an early applicant
Communication & space management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Appspace is on a mission to help companies create a workplace experience people love, because when people love where they work, they can accomplish incredible things.
Role
Who you are
- This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment
- Education: Bachelor’s degree in Computer Science, Engineering, or a relevant field
- Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity
- Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML
- Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage and APIs
- Experience managing client projects, from requirement analysis to post-deployment support
- Familiarity with software development and API testing tools such as Postman
- Experience with complex SQL Database models, PowerShell scripting, Azure platform services and infrastructure tools
- Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users
- Proven ability to build strong relationships with clients
- Strong problem-solving and analytical skills
- Ability to manage multiple priorities and work under pressure
- Proficiency with ticketing systems and CRM tools
- A passion for customer success and a commitment to delivering exceptional service
What the job involves
- You'll be a strategic technical advisor to Appspace's key customers, ensuring their success and driving retention and growth
- Client Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders. Align customer business objectives with Appspace solutions to achieve customer business goals
- Technical Consultation: Act as a trusted technical advisor by providing expert technical advice and guidance to clients. Explain complex technical concepts to non-technical users
- Problem Resolution: Identify, diagnose, and resolve complex technical issues promptly and effectively
- Solution Implementation: Collaborate with cross-functional teams to implement and deploy technical solutions by managing client expectations, ensuring smooth and successful deployments
- Client Education: Conduct training sessions and workshops to enhance client knowledge and adoption of products and services
- Performance Monitoring: Monitor system performance, identify potential issues, and implement corrective actions to improve promptly
- Risk Mitigation: Proactively identify and mitigate potential risks to minimize service disruptions
- Continuous Improvement: Stay up-to-date with industry trends and emerging technologies to drive innovation
- Documentation: Actively write and maintain comprehensive documentation of customers deployments
- Cross-Functional Collaboration: Work closely with sales, engineering, product, support and leadership teams to achieve shared objectives
Our take
Founded back in 2002, Appspace has grown into something of a leader in the workplace experience field. What essentially started as an internal content management and digital signage toolkit has since expanded into an end-to-end workplace management platform that caters for both physical and digital co-working and communication.
The caliber of customer that Appspace serves says a lot about its status – Google, Meta, LinkedIn, Coca-Cola, and Pfizer all use the platform. It’s to the company’s credit that it’s stayed abreast of changing needs in the workplace, and added to its product offering at opportune moments, either by developing its own solutions or via strategic acquisitions (such as its 2021 purchase of digital workplace platform Beezy).
Now that a blend of on-site, hybrid, and remote working is the norm, there’s a need for a single platform that ensures good employee (and customer) experiences, rather than companies using a host of distributed apps. It’s a need that Appspace is fulfilling well, continuing its winning streak of partnerships with the likes of Sony and Microsoft in 2022.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work schedules
- Remote work opportunities (Some jobs are 100% remote, some are hybrid – we have offices across Europe, the Middle East, Asia, the UK, and the US)
- Generous PTO
- A casual dress work environment
- Health Insurance
- Gym allowance
- Training allowance
- Training days off
- Appspace Friday's (Free afternoon and no meetings scheduled)
Company values
- Service Excellence: in how we treat each other and external customers and partners.
- Principled: we are ethical, act with integrity, and do the right thing.
- Adaptable: we’re flexible and remain resilient in the presence of change.
- Camaraderie: we check egos and like to have fun, inside and outside the office.
- Empowerment: we trust our employees and encourage leadership at all levels.
Company HQ
Farmers Branch, TX
Articles
Leadership
Brandon Miles
(Board Member)Former Morgan Stanley Financial Analyst. Founded and served as CEO & President of Appspace until 2022, when Tony DiBenedetto was hired in the role.
Stan Stephens
(Chief Science Officer)Co-founded Appspace in 2002 and has served as both CTO and CSO since then. Has a Master's degree in Advanced Distributed Systems from Lancaster University.
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