Principal Project Manager, Cargomatic
Integrations & Customer Onboarding
$145-160k
More information about location
Office located in Long Beach, CA
Local freight connection
Open for applications
Local freight connection
201-500 employees
Open for applications
$145-160k
More information about location
Office located in Long Beach, CA
201-500 employees
Company mission
To provide the increasingly on-demand world with on-demand freight capacity.
Role
Who you are
- 10+ years of relevant project management experience with a track record of successful software product deliveries for enterprises and SMBs
- Bachelor’s degree in Engineering or Business
- Exceptional communication and management skills, including presentation, formal writing, verbal, and email communication
- Proven ability to work across functions and influence senior leaders and stakeholders to drive customer success (time to value)
- Ability to understand complex business problems, develop effective solutions based on delivering value for customers and the business
- Extensive experience working with EDI standards
- Familiarity with RESTful APIs and Microservices
- Knowledge of the current Logistics/Transportation and Supply Chain EDI transaction set
- Hands-on EDI support experience a plus
- Ability to demonstrate initiative and meet deadlines
- Able to work autonomously and in a dynamic team environment
- Detail-oriented with demonstrated ability to handle multiple tasks simultaneously
What the job involves
- Marketplace Onboarding & Adoption: Own delivery of product to customers and contribute to accelerated customer onboarding & adoption
- Be customer-centric; develop innovative product solutions that are grounded in a deep understanding of customer needs to deliver the best customer experience
- Develop and maintain strong relationships with clients and stakeholders, ensuring their satisfaction with our products and services
- Provide regular project status updates to senior management and stakeholders
- Foster tight partnerships with engineering, sales, finance, and operations
- Identify and mitigate project risks and issues, and escalate as necessary
- Manage marketplace participants’ API/EDI integrations along with Integration Engineering lead
- Implement the best technical solutions for our customers and carrier integration requirements
- Test EDI and RESTful API interfaces for customer implementation
- Identify and mitigate project risks and issues, and escalate as necessary
- Assist in analysis and identification of process improvement and propose solutions for more efficient processing
- Provide post-production support for customers & internal stakeholders
- Identify, investigate, and resolve EDI/API transaction errors or other issues
- Follow-up on all questions and requests directed to the support team in a timely manner until there is a confirmed resolution
- Scrum Process: Run sprint pre-planning, and retrospectives to drive continuous improvement for customer onboarding
- Documentation: Build documentation of onboarding processes and procedures
Our take
Cargomatic is aiming to be the "Uber for truckers", offering a platform that connects shippers with truckers ready to move their cargo.
Much like Uber, Cargomatic lets shippers post available jobs and helps drivers find the most efficient routes. The platform then presents these opportunities to a network of vetted, local drivers. To ensure quality, Cargomatic checks each driver's insurance and commercial licenses, ensuring they have the right experience to safely transport goods.
While others have tried - and failed - to bring Uber-like models to the world of transport logistics, Cargomatic faces an even tougher challenge. Managing cargo insurance, driver qualifications, dispatchers, pick-ups at warehouses, and drop-offs at shipping destinations creates a complex web of logistics. Since its founding the company has demonstrated an ability to thrive in this challenging space, positioning itself for long-term success in the industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2018
$35m
SERIES B
Mar 2016
$6m
SERIES A
Total funding: $55.8m
Company benefits
- 401K Match
- Flexible PTO
- Company Sponsored Life Insurance
Company HQ
Downtown Core, Long Beach, CA
Leadership
Richard Gerstein
(CEO & Chairman)Graduated from the University of California, Berkeley with an MS in Transportation and Highway Engineering. Previously founded IntelliTrans, a multi-model, tech-based logistics company.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Cargomatic