IT Support Engineer, OTHERWORLD

VR, Part-Time

Salary not provided

£13 per hour, potentially plus performance bonus based on your and your team's success

Entry, Junior and Mid level

London

3-5 days a week in office

Virtual reality arcades and games studio

Job no longer available

Virtual reality arcades and games studio

1-20 employees

B2CGamingEntertainmentVirtual Reality

Job no longer available

Salary not provided

£13 per hour, potentially plus performance bonus based on your and your team's success

Entry, Junior and Mid level

London

3-5 days a week in office

1-20 employees

B2CGamingEntertainmentVirtual Reality

Company mission

To bring the best of virtual reality to a mass, global audience.

Job

Company

Role

Who you are

Ideally studying towards a Bachelor's Degree from an excellent university in Computer Science, Creative Computing or Game Development/Programming, or another related subject
Strong understanding and experience of administering and maintaining computer hardware and Windows systems - experience with Linux systems is a bonus
Commitment to providing our guests with excellent service and immersive experience
Excellent inter-personal and communication skills
Strong passion for hospitality, gaming and technology
Character and attitude to thrive in a start-up environment
Ability to work varied hours over the week including weekends and evenings
Right to work in the UK

What the job involves

Monitor the uptime and performance of our on-premises and cloud systems, identifying and acting upon issues
Handle urgent escalations from our 1st Line Experience Guides, based alongside you in our HQ, and from our location-based Floor Team Members
Diagnose and fix software issues, by using our in-house tools or by accessing our systems remotely using screen-sharing tools
Diagnose hardware issues and provide guidance to your location-based colleagues to fix them
For complex issues, speak to our guests directly via VoIP and provide calm and reassuring support
Manage the distribution and refurbishment of damaged or malfunctioning VR hardware
Help new colleagues learn about OTHERWORLD’s culture and how we deliver high quality guest experiences
Provide structured feedback on how guests are interacting with the experience to help our in-house Product teams make OTHERWORLD even better
This role is potentially a great launchpad into a engineering career after graduation: several of our team have progressed on from this role to full-time engineering positions
A great role for people studying Computer Science looking for a part-time, technical position

Salary benchmarks

Our take

Otherworld offer unique virtual reality experiences, accessed through a network of multi-sensory immersion rooms. The company developed Immersion Pod, a unique technology which integrates heat, wind, rumble and scent effects in real-time with the virtual environment in order to stimulate all the user’s senses.

Over 50,000 people have to date visited the Otherworld London venue. It was named Entertainment Venue of the Year in the Frame Awards 2020 and received a nomination for the VR Awards 2020. The VR market is set to be worth anything around $1.5 billion to $3billion globally by 2023, so there is huge potential for the company.

Since its launch, Otherworld has opened two more venues, looking to increase the UK footprint and to sign up international franchise partners.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Dec 2021

$1.8m

SEED

Jun 2021

$3.9m

EARLY VC

Total funding: $6.9m

Company benefits

Competitive salary
Share options worth 1x your annual salary at current value (equity in OTHERWORLD has grown 5.6x over the last 3 years)
Fantastic opportunity to work with a leader in a new industry, scaling quickly with VC backing and a growing audience
Perks scheme, Medicash benefits, pension contribution and discounts on VR and drinks in our venues
Potential to transition into other senior roles in the business

Company HQ

London, UK

Leadership

Chris Adams

(CEO)

Experience in consulting at McKinsey and esports start-up Gameswitch before founding OTHERWORLD in 2017.

Ed Wardle

(Chief Creative Officer)

Screenwriter to Oscar and BAFTA award-winning directors and producers.

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