Client Success Manager, NTT
$88-126k
+ Bonus
More information about location
Technology & business solutions
Job no longer available
Technology & business solutions
1001+ employees
Job no longer available
$88-126k
+ Bonus
More information about location
1001+ employees
Company mission
To create a lasting impact, by delivering meaningful innovation.
Role
Who you are
- Working knowledge of Microsoft Office Suite
- Excel experience a must
- Working Knowledge of Data Center Operations
- Project Management Experience at the Deployment and Program Level
- Knowledge of IT infrastructure preferred
- Knowledge of IT managed services and/or cloud computing a plus
- ITIL Certification or Process Improvement Certifications preferred
- Knowledge of SSAE 16 and other industry certifications a plus
- Possess excellent problem solving, critical thinking and interpersonal skills
- Possess excellent verbal and written communication skills
- Possess excellent client service skills
- Ability to Present Weekly, Monthly and Quarterly up to the C-Suite level
- Highly motivated self-starter
- B/S degree or equivalent education and/or work experience required
- Must have a minimum of 5 years of relevant experience, that includes a minimum of 2 + years in the data center co-location industry or Managed Services Vertical
- PMP Certification preferred but not required
- Primarily sitting with some walking, standing, and bending
- Able to hear and speak with others and to use a telephone and 2-way radio
- Close visual work on a computer terminal
- Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments
- Ability to lift and carry objects weighing up to 20 pounds
What the job involves
- The Client Success Manager will be responsible for the implementation and ongoing program management system for large enterprise/Hyperscale/wholesale NTT GDC Americas’ clients across the portfolio
- Establishes and maintains effective relationships with assigned clients
- Recommends appropriate process and procedure revisions as needed to focus on continuous improvement
- Manages approved corporate strategic projects
- Manages key support systems related to technology systems, training, documentation, and knowledge management, as assigned
- Assists in all aspects of client lifecycle from pre-implementation to post-implementation focused on assigned clients
- Gathers client requirements and specifications
- Provides ongoing account management for assigned clients throughout the life of their contract
- Maintains periodic account health assessments to drive client retention
- Documents and publishes meeting agendas and associated minutes
- Documents, publishes, and tracks action items, owners, and due dates
- Effectively communicates and interacts with co-workers and other department team members
- Interfaces with clients, vendors, and internal departments as necessary
- Develops and maintains various client account documentation
- Works with the technical staff to ensure test plans have been completed
- Prepares status reports to keep management, clients, and project team informed of project status and related issues
- Coordinates and responds to requests for changes from original specifications
- Coordinates and reports on quality assurance testing
- Tracks and reports on quality assurance metrics
- Adheres to pre-defined departmental objectives and metrics to provide high level of client service
- Performs other tasks as assigned
- Regular, predictable attendance is essential for satisfactory performance
Our take
NTT is a global company providing digital business consulting, alongside technology for cybersecurity, cloud computing, workplace operations, and more. Established as the Nippon Telegraph and Telephone Public Corporation in 1952, the company has transformed for the digital era and delivers products that help its clients do the same.
From beginnings as a telephone business, NTT has evolved into a data-led technology and business solutions provider. Its NTT Data branch, now a certified B corporation, was launched in 1988 to create value for clients by leveraging IT, showing that the company adapted early on to the approaching digital revolution. A series of acquisitions in the 2000s and 2010s transformed the company’s structure into what it is today, giving it the capacity to deliver improved solutions across the globe.
NTT serves over 75 of the Fortune Global 100 companies. And in 2023, the company announced its membership in the Joint Cyber Defense Collaborative (JCDC), which aims to strengthen the focus on cybersecurity in the US government and internationally. This, alongside other partnerships such as that of NTT Research with Harvard, aligns with NTT’s goal to be proactive in solving the world’s biggest problems with data.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
5, Chiyoda City, Tokyo
Share this job
View 2 more jobs at NTT