Email Deliverability Specialist, OneSignal
$100-140k
Customer messaging and engagement platform
Job no longer available
Customer messaging and engagement platform
101-200 employees
Job no longer available
$100-140k
101-200 employees
Company mission
To democratize customer engagement for all businesses around the world.
Role
Who you are
- 5+ years of professional experience in a email deliverability, email compliance, or email consulting
- Up-to-date knowledge of current email best practices, strategies, and industry standards
- Overall expertise in email deliverability and tools that support sending
- Strong interpersonal and communication skills and experience working cross functionally
What the job involves
- Help implement tools and processes around email and sms deliverability and compliance
- Help to manage user authentication and authorization, abuse and fraud prevention, and compliance with OneSignal’s Terms of Service
- Manage delivery rules and bounce classifications, monitoring and deploying automated detection systems, dashboards, alerts, and manual reviews to detect patterns, activities, and content that violates messaging policy
- Monitor prohibited country signups, relay signups, and payment fraud
- Assist customers in setting up unique dedicated IP warm-up programs, monitor their IP warming progress, and manage IP pools for senders on shared IPs
- Conduct and monitor in-depth investigations, reviews, and audits into a customer’s engagement rates, spam complaint rates, bounces, list hygiene, email subject lines, and content to help customers improve their sending reputation and email metrics
- Respond to deliverability-related escalations and customer support tickets on topics including email authentication, DNS, sending reputation, deliverability, and compliance
- Work with customers, Internet Service Provider (ISP) abuse desks, email blocklists, and anti-spam technology providers to solve complex issues
- Ensure compliance with anti-spam laws, such as CAN-SPAM, CASL, and GDPR
- Take an active role in the community through writing blogs, articles, and whitepapers
Our take
OneSignal was born out of the frustration of game developers with existing push notification tools, that were not developer-friendly and did not give them a good way to re-engage users and bring them back into the game. After building its own push notification system to address these issues, the company quickly found a market gap for an easy, developer-friendly push notification system for all apps, that could be utilised by any size company.
Today, they are a customer engagement platform of choice implemented by over 1 million businesses. OneSignal's web and mobile SDK is simple for developers to install, and for marketers to use, supplying omnichannel messaging across web-and-mobile push, in-app messaging, SMS, and email.
Although there is notable competition in the space, from companies such as Braze and CleverTap, OneSignal claims uniqueness with its focus on “intelligent delivery”, which schedules notifications for the time of day users most interact with the app. The company has raised substantial funds, both in the past and more recently, that will be invested in machine learning projects, geographic expansion, and growing its team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2022
$50m
SERIES C
Jul 2019
$25m
SERIES B
Total funding: $84.2m
Company benefits
- Remote First Collaboration
- Flexible Vacation
- Health, Dental & Life
- Home Office & Wellness Stipend
- Learning & Development Stipend
- Fun Offsites
- Sweet Swag
- No-meeting Wednesdays
Company HQ
South San Mateo, San Mateo, CA
Leadership
George Deglin
(CEO)Co-founder and former CEO of Hiptic Games. Former bug bounty hunter, finding security issues from Facebook, Google, Dropbox, and Coinbase
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