Customer & Community Advocacy Manager, DataDome
Online fraud and bot protection
Posted today
Online fraud and bot protection
101-200 employees
Posted today
101-200 employees
Company mission
To rid the web of fraudulent traffic.
Role
Who you are
- You will thrive here if you are resourceful, credible with senior cybersecurity and fraud leaders, and excited to scale community and advocacy programs globally
- 5–10 years of experience in customer marketing, advocacy, or community management in B2B tech, PR background
- Credibility with senior fraud and cybersecurity leaders (CISO, VP-level) and ability to engage them directly
- Proven record of building and scaling customer advocacy and community programs globally
- Strong writing and storytelling skills; ability to draft case studies, community posts, and speaking abstracts independently
- Experience managing champions or influencer programs and measuring their impact
- Excellent project management skills; able to juggle multiple initiatives and stakeholders
- A pragmatic approach to leveraging SMEs without overburdening them
What the job involves
- As the Customer & Community Advocacy Manager, you will own programs that elevate DataDome’s credibility and visibility among customers, champions, and industry communities
- You’ll split your time between customer marketing (reviews, case studies, advocacy) and community marketing (champions program, Reddit/forums engagement, industry memberships)
- This role is highly cross-functional, partnering with Product Marketing, Content, Account Management, and SMEs, while maintaining ownership of execution and creation
- Our team is part of the Corporate Marketing department, which drives corporate messaging, branding, content, communications, and PR
- We are storytellers and strategists working to advance DataDome’s mission: freeing the web from fraudulent traffic
- You'll be in charge of developing a coherent and consistent Customer & Community Advocacy Program. Measure and report on its performance. Activities will include:
- Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials
- Identify and amplify customer success stories into co-marketing opportunities and speaking engagements
- Coordinate customer-facing campaigns
- Collaborate with field marketing on in-person events creation and customer participation
- Collaborate with PMM on Customer Advisory Board initiatives
- Identify and recruit high-value cybersecurity & fraud champions to become DataDome advocates
- Maintain regular engagement touchpoints
- Build co-marketing opportunities with champions (speaking opps, contributed quotes, social content)
- Engage authentically in discussions, spotlight DataDome expertise, and cross-promote content
- Partner with SMEs sparingly for technical validation while owning draft creation
- Ensure DataDome realizes full value from memberships by defining and driving participation and visibility
- Regularly contribute DataDome content to member communities
Application process
- A Talent Acquisition Manager will contact you for a first chat
- You will then meet with the CMO
- You’ll complete a short case study to demonstrate your expertise
- You will present it to Corporate Marketing leaders
- The final step is a one-on-one meeting with our Co-founder and CEO
- Welcome to DataDome!
Our take
The move to digital commerce and communications has many benefits for everyone involved, but it has also coincided with the rise of bot attacks - automated scripts which mimic human behavior for the purposes of fraud or disrupting a service. DataDome offers a solution, providing protection against malicious bots for an enterprise's mobile apps, APIs, and websites.
DataDome is one player in a heavily contested market and competes against the likes of PerimiterX and HUMAN. However, it stands out due to its machine learning engine which enables it to analyze all data requests within 2 milliseconds. This gives it the ability to operate in real time without increasing latency for customers using the client's services legitimately.
DataDome has secured backing in the form of enterprise customers, among which are the NYT, Reddit and Tripadvisor, all firms which are particularly vulnerable to bot attacks. It has also secured significant investment that is cited to fund global commercial rollout, as well as supporting accelerated R&D efforts that will ensure its offering stays well ahead of bot developers and fraudsters.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2023
$42m
SERIES C
May 2021
$35m
SERIES B
Total funding: $81.2m
Company benefits
- Remote, hybrid, & in-office options, including working from our NY office, located in Soho
- $500 stipend to help you set up your ideal workspace
- Generous & customizable health benefits covering medical, dental, & vision insurance
- Events and workshops planned throughout the year including two annual offsite events, summer & winter parties, lunch & learns, & much more
- PTO - 27 days + 12 national holidays
- 401 K eligibility + matching
- Parent care - gifts & care packages
- $1500 referral bonus
Company values
- Passion: We love what we do and are continuously driven to do our best.
- Growth: Our ambition is to become the global leader of bot and online fraud protection.
- Customer Centricity: We put customers at the forefront of every decision.
- Team Spirit: We work together to excel both personally and professionally.
Company HQ
SoHo, New York, NY
Articles
Leadership
Benjamin Fabre
(Co-Founder & CEO)Spent over a decade as co-founder and CTO of Agence CD Net, and moved on to co-found and serve as president at Institut TrendyBuzz. Subsequently spent a brief spell as COO of Linkfluence.
Fabien Grenier
(Co-Founder & Chairman)Spent 7 years as CEO and co-founder of CD Net, then co-founded and served as CEO at TrendyBuzz Institut. Worked for a year as VP of sales and marketing at Linkfluence.
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