Customer Success Manager, Copia Automation

• You’re a customer-focused problem solver who enjoys working in technical environments and building strong relationships with customers. You’re curious, adaptable, and comfortable learning new technologies quickly
• You take ownership of your work and care about helping customers achieve real value
• You’re confident working with a range of stakeholders—from engineers to team leads—and are continuing to build your ability to navigate more complex customer environments
• You thrive in fast-moving environments where priorities can shift, and you’re excited to grow your skills while contributing to a team that’s building and scaling
• Copia is growing quickly, and this role is ideal for someone who is excited about being part of a fast-paced startup and looking to develop into a more senior Customer Success leader over time
• 3–6 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role
• Experience working with customers in a SaaS or technical environment
• Ability to learn new technologies and workflows quickly
• Strong communication and relationship-building skills
• Good organizational skills with the ability to manage multiple customers and priorities
• Comfort working in a fast-paced, evolving startup environment
• Experience collaborating cross-functionally with teams like Sales, Product, or Support
• Willingness to take ownership and continue developing as a Customer Success professional

Desirable

• At Copia, you’ll work with industrial and engineering teams to help them adopt modern tools that improve how they collaborate, manage code, and operate critical systems
• Manage a portfolio of customer relationships, supporting them from onboarding through renewal
• Build strong relationships with customer stakeholders, particularly engineering and operations teams
• Lead regular customer engagements including onboarding sessions, check-ins, and business reviews (with support as needed)
• Help customers adopt Copia and guide them toward best practices
• Identify adoption risks and work with internal teams to proactively address them
• Partner with Sales on renewal and expansion opportunities
• Collaborate closely with Product, Engineering, and Support to resolve customer issues and improve the overall experience
• Translate customer feedback into clear insights for internal teams
• Track customer health, engagement, and key success metrics
• Contribute to improving Customer Success processes as the team scales