Enterprise Implementation Manager, Sona
£70-100k
+ Equity and bonus
AI-powered people operating system for frontline teams
Job no longer available
AI-powered people operating system for frontline teams
101-200 employees
Job no longer available
£70-100k
+ Equity and bonus
101-200 employees
Company mission
To solve the unique challenges of frontline work with truly intelligent AI that empowers every employee.
Role
Who you are
- You’re an experienced implementation/project manager, adept at managing complex, enterprise-level customers with large user bases
- You have strong interpersonal skills, capable of building relationships and establishing rapport with stakeholders across all levels, both internally and externally
- You’re comfortable delivering and reporting back on training sessions held with our customers
- You’ve got a detail-oriented, creative, problem-solving mind and a passion to improve and look to automate support and onboarding processes
- You’re commercially aware, and whilst working with customers you’ll keep an eye out for commercial opportunities
What the job involves
- As a member of our Enterprise Implementation team, you will own implementation of some of Sona's largest customers across a range of frontline sectors
- You’ll collaborate with large customer teams to understand their unique requirements, guide them through the implementation process, and ensure a seamless integration of our platform within their organisation
- You'll also be the internal voice of our newest customers, ensuring they become the future champions of Sona
- Serve as the primary point of contact and project lead for Sona’s largest enterprise customers throughout their implementation
- Provide support during implementation in addition to onboarding and training
- Ensure individual customer needs, such as integrations, configurations, and issue resolution, are met efficiently and effectively
- Lead and drive organisational change, recommending and implementing solutions to help customers optimise their usage of Sona's platform
- Act as the voice of our customers, effectively communicating their feedback and requirements to our Product team to enhance the customer experience
- Support late stage sales discussions with enterprise prospects to provide insight into Sona’s implementation process
Salary benchmarks
Our take
80% of people don’t work at desks, but the technology for deskless workers only attracts 1% of all enterprise software investment. Consequently, little software has been designed to benefit the frontline. Sona is a workforce technology startup setting out to help solve this issue, building an all-in-one platform specially designed to empower frontline workers and help their employers retain staff and operate more efficiently.
By using its app, users can view and claim shifts, communicate with their colleagues, and book holidays. Moreover, Sona has additional modules for HR, Payroll, and Engagement, so customers can manage all of their people operations in one place, or integrate with their existing tools.
Sona is an early-stage startup, yet already counts big names across Social Care, Hospitality, and the Charities sector who have combined to book millions of shifts on the Sona platform.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2024
$27.5m
SERIES A
Mar 2022
$7m
SEED
Total funding: $36.7m
Company benefits
- Share options
- Remote first and flexible working
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Pension contributions matched up to 5%
- Enhanced parental leave & pay - 26 weeks full pay primary parent / 8 weeks full pay secondary parent
- Co-working space stipend (if you don't live in London)
- Quarterly all expenses paid team retreats
- The latest Macbook and equipment for your home office
- Professional development budget
- Unlimited free books
- Comprehensive health insurance via Bupa
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Ben Dixon
(Co-Founder & CTO)Previously Associate - Consulting at PWC and Software Engineer at Thorlabs. Also, Co-Founder & CTO at Catapult Ventures Limited for 6 years.
Oli Johnson
(Co-Founder)Previously Associate at NEO Capital and Investment Manager at Baugur Group. Co-Founder at Catapult for 6 years.
Steffen Wulff Petersen
(Co-Founder)Previously Investment Banker at Goldman Sachs for 2 years. Since then has been Co-Founder & Managing Director at Lazada Group and Co-Founder at Catapult.
Diversity, Equity & Inclusion at Sona
- Fully remote work and total control over your schedule means you can excel at Sona no matter where, when, or how you like to work. We also offer extended parental leave to everyone.
- We're partnered with the Women in Tech Forum, a membership platform dedicated to supporting and accelerating the careers of women. Optional memberships are available to all women and allies at Sona to access their wide range of events, masterclasses, articles, and more.
- Salary transparency across all of our job postings means your offer is based on your experience and interview performance, not your previous salary or your negotiating skills.
- We use structured interview processes and assessment criteria to remove as much bias from our process as possible
- We do all of our collaborative work in public channels, which means everyone gets a say and the recognition they deserve, and nobody's out of the loop.
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