Senior Customer Success Manager, Optimizely
More information about location
Digital experience platform
Job no longer available
Digital experience platform
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
To help people unlock their digital potential, by reinventing how marketing and product teams work to create and optimize digital experiences across all channels.
Role
Who you are
- More than 5 years of experience working in a client facing environment
- Very good technical understanding
- Basic Commercial understanding and experience
- Ability to act autonomously
- Very good presentation and communication skills
- Strong negotiation skills
- High level of energy & enthusiasm for Internet Marketing
- Other digital / direct marketing disciplines an advantage
- Knowledge of CRM tools (i.e. Salesforce and Gainsight)
- Ability to work effectively on multiple projects
- A passion for people, able to use your initiative and willing to go the extra mile
- Have a “Can Do” attitude
- Excellent written and verbal communication skills
- Confident, self-motivated and driven to achieve
- Experience in Customer Success operations in the digital marketing industry
- Excellent planning and organizational skills
- Interpersonal and communication skills
- The ability to work effective across all parts of the organization
- Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly to changing customer needs
- Strong customer empathy and desire for own company’s financial revenue growth
- Demonstrated success using solid oral and written communication and presentation skills to achieve account and sales results
- Deep understanding of value drivers in a recurring revenue company
- Analytical and process oriented
- Flexibility in scheduling, occasional travel might be required
What the job involves
- Actively prospect and grow existing customers recurring revenue within the customer base
- Up-sell Education and Expert Services and Cross-sell additional products
- Achieve and exceed sales objectives within defined accounts and assigned territory
- Engage, strategize, and cultivate deep relationships with senior level executives at client companies
- Manage renewal pipeline and provide timely and accurate forecast reports
- Maintain professional and technical knowledge of Optimizely' s Commerce products
- Proactively provide smart client research and industry specific information
- Perform sales presentations to position products and services to the customer’s specific needs
- Identify, develop, and maintain long-term constructive and effective client relationships
- Maintain contact regular contact with client regarding account direction, project management issues through QBR’s and scheduled meetings
- Establish and maintain role as client advisor
- Maintain an in-depth understanding of financial status of accounts at all times
- Become a single point of contact for customers, partners, and internal sales for services opportunities
Our take
Providing a high-quality digital experience for customers is vital, but for many companies this can be difficult, expensive, and time-consuming. Optimizely solves this problem by providing tools that optimize customer digital experiences for its clients, operating as a key player in the gargantuan digital experience platform market.
Optimizely was founded in 2010, before being absorbed by content giant Episerver ten years later. Since then, the company’s growth has accelerated significantly, and it has made some impressive partnerships with the likes of Google Cloud. It continues to compete with offerings from big names like PayPal, Salesforce, and Adobe, but its pairing of creation and optimization has allowed it to stand out.
With digital marketing growing ever-more complex, and customer expectations ever-higher, Optimizely current challenge is to keep up with the pace of the evolving space. That said, with its history of leadership in the field, and a fresh injection of talent to its executive team, the company seems well positioned to rise to the occasion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
46% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2019
$50m
SERIES D
Oct 2015
$58m
SERIES C
Total funding: $196.4m
Company benefits
- Additional day off on your birthday
- Work from home opportunities
Company HQ
Midtown Manhattan, New York, NY
Leadership
Alexander Atzberger
(CEO, not founder)Previously President of Customer Experience at SAP. Prior to that worked as Chief of Staff to the CEO at SAP.
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