Senior People Partner, Cleo
Tech & Data
£42.3-70k
+ Equity
1+ day a week in office
AI personal finance assistant
Job no longer available
AI personal finance assistant
201-500 employees
Job no longer available
£42.3-70k
+ Equity
1+ day a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- You have 2+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies. Experience working with Commercial, Operations and Central Functions is a plus
- You have experience of employee relations and case management, including knowledge of UK employment laws and regulations
- You have great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off
- You will be experienced in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information
- Both the what and the how are important to us - explaining requirements/processes is key, but first comes the critical step of gaining buy-in from your stakeholders. Therefore, you'll have strong interpersonal and stakeholder management skills, building strong relationships with trust & confidence, as well as having the ability to influence
- You’re an expert with Excel/Google Sheets, with high level knowledge of building charts and graphs, shortcuts, Pivot Tables, advanced formulas
What the job involves
- You'll partner with Commercial, Finance and Operations to align their people strategies with the goals of those business areas, becoming a trusted, expert advisor
- You'll be accountable to deliver tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind
- You'll manage employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on
- You'll advise on organisational design based on growth, commercial activities, and intentions. Leading change programs and reorganisations, ensuring meaningful consultation and support throughout
- You are able to provide tailored coaching to help upskill our leaders in a meaningful way
- You'll create and deliver Learning and Development initiatives to enhance skills across the organisation
- You'll administer key company wide programs like the Talent Review Cycle and Engagement Surveys, supporting data collation and integrity, fostering a culture of high performance and growth
- You'll work closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points
- You'll ideate and execute key work streams and projects within the People Roadmap, autonomously and collaboratively
- You'll be a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges
Application process
- Video-call with a member from the Talent Team - 30 minutes
- Video-call with Tamara Marsden (Head of People Partnering) - 45 minutes
- Video-call with Olivia Kellar (People Operations Lead) - 45 minutes
- Video-call with two internal stakeholders - 45 minutes
- Video-call with Gio Lotti (VP People) - 30-45 minutes
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% female employees
24% employee growth in 12 months
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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