Senior Account Manager, ClassPass

Salary not provided

Senior level

A fitness membership across many gyms and fitness programs

Job no longer available

A fitness membership across many gyms and fitness programs

501-1000 employees

B2CLifestylePersonal healthMarketplaceFitnessBeautyWellbeing

Job no longer available

Salary not provided

Senior level

501-1000 employees

B2CLifestylePersonal healthMarketplaceFitnessBeautyWellbeing

Company mission

ClassPass's mission is to motivate people to lead inspired lives every day by introducing and seamlessly connecting them to soul‑nurturing experiences.

Job

Company

Role

Who you are

Extensive experience in account management, business development, or similar role
A detail-oriented approach to executing tasks and an ability to manage multiple projects at once
A team player and comfortable with an ever-changing startup environment
Mastery in negotiation conversations
Able to craft compelling, relevant, and objective-oriented storylines in talking points and presentations
Knowledgeable in small business operations and financial opportunities with a willingness to learn
Able to create, read and interpret data graphs
Proficient in Excel
Right to work in the UK

What the job involves

You will work directly with studio owners and managers in our network to make sure they see incredible value in their partnership with us
You also advocate for our partners internally, escalate bugs and communicate pain points and feature requests through the appropriate channels
Assist with resolving transactional issues and complete ad-hoc projects
Deliver outstanding service to our fitness partners and gyms
Be an expert on boutique fitness in your ClassPass markets
Build strong, long-term relationships with studio partners by helping them grow their business
Engage with key studio partners during a monthly check-in via phone or in-person meetings (some you’ll interact with everyday!)
Drive adoption of new ClassPass products among your studio partners
Retain our partners by providing best-in-class support & relationship management
Develop in-depth performance reports to share with studio partners

Our take

ClassPass is a subscription service that lets users book and access a variety of fitness classes and boutique gyms under a single ClassPass membership so they can access a wider variety of exercises. Classpass' users has booked over 50 million sessions since they launched in 2012.

ClassPass struggled to with profitability in their early days, but now operate at an average 20 percent margin on each user. They were forced to raise prices and bundle subscriptions, which cost them some users but ended up with a more profitable user base.

Fitness is a big space, but it's competitive and there is plenty of competition in the subscription-for-classes space. ClassPass may eventually expand its subscription bundling of ‘experiences’ into verticals beyond fitness classes, which would increase their addressable market even more.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

59% female employees

8% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (2.2)

Company

Funding (last 2 of 7 rounds)

Jan 2020

$285m

SERIES E

Jul 2018

$85m

SERIES D

Total funding: $527.5m

Company benefits

Free ClassPass membership
Learning and development budget
Subsidised bike share memberships
Work from home opportunities
Health insurance

Leadership

Payal Kadakia Pujji

(CEO & Co-founder)

Previously Senior Associate Consultant at Bain and Associate Director at Warner Music Group. Also founded The Sa Dance Company

Mary Biggins

(Co-founder)

Previously Product Manager at MBI, Country Manager at Vistaprint and VP Marketing at Betterment. Also co-founded MealPal

Fritz Lanman

(CEO, not founder)

Previously led the Seed and Series A financing of ClassPass as an Angel investor. Took over as CEO in 2017. Previously held senior roles in Microsoft and founded Livestar, which he sold to Pinterest

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