Enterprise Account Manager, Middesk
Banking
Business credit check and verification services
Open for applications
Business credit check and verification services
21-100 employees
Open for applications
21-100 employees
Company mission
To accelerate the economy by scaling trust between businesses.
Role
Who you are
- 6+ years of experience in Account Management or Customer Success within B2B SaaS, managing portfolios of high-value, high-touch accounts
- Banking experience is required
- Ability to drive strategic conversations and plans with decision-makers and executives, as well as identifying creative solutions to drive our customers’ businesses forward
- Ability to effectively cultivate trust, build strategic relationships as well as identify and develop new relationships, across all relevant functions and levels of a customer’s organization
- Strong commercial acumen and effective negotiation skills
- Works seamlessly with internal stakeholders across Go-To-Market and Product teams
- Effectively advocates for customer needs to Product teams to shape future product direction and development
- Excellent communicator, effectively communicating to technical, operational and executive audiences
- Comfortable navigating ambiguity and effectively prioritizing work to maximize productivity
- A go-getter at heart, keen to make an impact for your customers, team and company and with the grit to push through challenges and ambiguity
What the job involves
- As part of our Account Management team, you will be responsible for a portfolio of Middesk’s largest accounts within the banking sector, ensuring their happiness and growth with Middesk
- You will own the overall relationship with your customers, serving as their strategic partner and trusted advisor
- You will gain in-depth knowledge of your customers’ business needs and work closely with them to develop a joint win-win strategy
- Through regular engagement, you will develop existing and new relationships across a wide range of functions to deepen our partnership. Keeping your customers’ needs top of mind, you will uncover, negotiate and close new opportunities that will drive value for both customers and Middesk
- You will work closely with the rest of our Go-To-Market function to drive satisfaction and usage of existing products, as well as play a critical role in advocating for your customers’ needs to our Product teams
- As a critical member of the Account Management team you will have the opportunity to help shape the development and direction of the function
- Take ownership of the overall relationship, strategy, and growth of each customer in your portfolio, ensuring their satisfaction, retention, and growth
- Work closely with your customers to develop a joint strategy that drives existing and new product usage
- Drive adoption and usage of existing products by collaborating closely with internal teams across Go-To-Market, Product and Operations
- Identify, pursue, negotiate and close new business opportunities that will drive value for both parties
- Cultivate new and strengthen existing relationships across all relevant functions and levels, ensuring a resilient partnership and creating champions within the customer's organizations
- Become a subject matter expert in the industry, customer use cases, and Middesk product suite to bring forward effective solutions to your customer’s needs and challenges
- Understand and advocate for your customers’ product needs and requests to our Product teams on a systematic basis to ensure they are incorporated into future product roadmaps
- Support the development of new content and processes for the Account Management team
Our take
Middesk helps businesses screen, verify, and run risk and compliance checks on customers and other businesses. The founders developed the business after experiencing first-hand the often laborious process of manual identity verification, a process which has proven a pain point for many businesses historically.
This hands-on experience helped land Middesk seeding from heavyweight investors Sequoia and Accel. The company's focus is on businesses with stringent regulatory risk requirements, with a special focus on businesses involved in financial aspects like credit and payroll. Middesk’s focus on this sector opens them up to a growing, lucrative market as more businesses than ever are demanding services comparable to retail banking, credit unions and community banks.
Testament to the value of their offering is Middesk’s recent partnership with challenger bank tech platform Agora Services. The challenger bank sector is taking off fast too, and if Middesk can establish a strong reputation for servicing this burgeoning industry, they stand to win big.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$57m
SERIES B
Mar 2021
$16m
SERIES A
Total funding: $77.2m
Company benefits
- Healthcare: We take care of you premiums for medical, dental, and vision
- Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it
- Ownership: We offer a stake in the company to every full-time employee through stock options
- 401(k): We make it easy to save money for retirement
- Parental leave: We offer three months of paid parental leave to any parent
- Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely
- Catered lunches: We offer catered lunches on days that you're in the San Francisco or New York office
Company values
- Be customer-first: Stay motivated by solving real customer problems. Make each interaction meaningful and embrace the path to help our customers succeed
- Be an owner: Identify and tackle problems, take pride in your work, and measure impact. When you find an opportunity to improve the status quo, take it on!
- Act with urgency and purpose: Move quickly and simplify. Solve the problems we have today in ways that allow us to move even faster in the future
- Drive results together: Choose teamwork. Share your opinion, ask questions, understand where others are coming from, and move forward as a unified front
- Embrace the journey: Dream big and be open to taking risks. Innovation happens through optimism, positivity, rigorous thinking, and hard work
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Kyle Mack
(Co-Founder & CEO)Previously worked at AnyPerk as an Account Executive and Sales Team Lead, and at Checkr as a Sales Lead, Director of Strategic Sales, and Director of Solutions. They have served as a Scout at Sequoia Capital since 2020.
Kurt Ruppel
(Co-Founder)They studied Cognitive Science at Berkeley before working as a Software Engineer at multiple companies, including Zendesk.
Salary benchmarks
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