Manager of Enterprise Customer Success, AuditBoard
$111-130k
+ Bonus
More information about location
Governance, risk, and compliance software
Be an early applicant
Governance, risk, and compliance software
501-1000 employees
Be an early applicant
$111-130k
+ Bonus
More information about location
501-1000 employees
Company mission
To transform the way enterprises manage their audit, risk, and compliance programs.
Role
Who you are
- This role is ideal for a strategic leader who thrives in a fast-paced environment, enjoys rolling up their sleeves, and is driven by customer satisfaction and business impact
- 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS or enterprise environment
- Proven experience in a customer-facing role, such as customer success, audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred)
- 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred)
- Experience supervising employees effectively in virtual work environments
- Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels
- Strategic thinker with a hands-on approach to execution, balancing tactical and long-term objectives
- Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus)
- Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively
- Strong interpersonal skills to collaborate cross-functionally and drive alignment
What the job involves
- We’re looking for an experienced and dynamic Manager, Enterprise Customer Success to join our team in a dual role as both a player and a coach
- You’ll not only manage a team of talented Customer Success Managers (CSMs) but also directly engage with enterprise customers to drive their success with our solutions
- Shape the Future: You’ll be at the forefront of building and scaling our enterprise customer success function, setting the foundation for future growth
- Make an Impact: This is a high-visibility role where your efforts directly contribute to our customers’ success and the company’s bottom line
- Be a Leader and Doer: You’ll get to lead a team while staying actively involved with customers, keeping your skills sharp and your contributions tangible
- Collaborative Culture: Join a supportive, innovative team where your ideas are valued, and your work makes a difference
- Career Growth: As we scale, you’ll have the opportunity to grow with us, taking on increasing responsibility and influence
- Lead, mentor, and develop a team of CSMs, fostering a culture of customer-centricity and continuous improvement
- Drive team performance by setting clear goals, tracking key metrics, and providing actionable feedback
- Collaborate with cross-functional teams (Sales, Product, and Marketing, etc.) to optimize the customer journey and drive advocacy
- Act as the main point of contact for key enterprise accounts, ensuring their goals are met and exceeded
- Develop and execute success plans tailored to each customer’s business objectives
- Proactively identify opportunities for growth, expansion, and customer advocacy
- Navigate complex stakeholder environments to ensure seamless collaboration and value delivery
Our take
AuditBoard provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realised that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which haven't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, which helps enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. The top-rated cloud-based platform has won numerous awards, with the company being consistently named the market leader in Audit Management.
The company's current client list of 2000+ includes Boeing, Activision, and Priceline, and includes almost half of the Fortune 500 companies. It continues to experience rapid customer growth, with revenues in excess of $100 million with a 60% annual growth rate. The company has been ranked as one of the fastest-growing tech companies in North America for the last three years in a row, and was acquired by private equity firm Hg in 2024 for a reported $3 billion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Vision and dental insurance
- 8-16 weeks paid parental leave
- Company equity
- Work from home opportunities
- Health insurance
Company values
- One with the customer
- Inspiring innovation
- Cheerfully flexible
- About the assist
- Proud of what you're producing
Company HQ
Cerritos, CA
Articles
Leadership
Daniel Kim
(Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former Global Director of Internal Audit at Quiksilver and Executive Director, Corporate Audit and Compliance at International Rectifier.
Jay Lee
(Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former VP of CounterPoint, and was SVP & CFO at Tomich Brothers Seafood.
Share this job
View 15 more jobs at AuditBoard