Creator Support Specialist, vidIQ

Customer Support

$32-36k

Junior and Mid level

Remote from UK

YouTube audience development and management suite

Job no longer available

YouTube audience development and management suite

101-200 employees

B2BMarketingSocial MediaAdvertisingVideo

Job no longer available

$32-36k

Junior and Mid level

Remote from UK

101-200 employees

B2BMarketingSocial MediaAdvertisingVideo

Company mission

To to be a smart copilot for creators.

Job

Company

Role

Who you are

You live and breathe YouTube and are familiar with YouTube analytics and its ecosystem (Growing your own Youtube Channel preferred)
You love helping others and have experience providing stellar customer support (live chat is a plus)
Amazing soft skills: you are kind, courteous, and always willing to go the extra mile for the creators
You are a wizard at problem-solving, you can identify the root cause of the issue and you are resilient to ambiguity
You have excellent verbal and written communication skills in English. Additional proficiency in a different language is a plus
You are able to work at least one weekend day

What the job involves

Serve as the main point of contact for our YouTube creator customers
Learn our product inside and out to help our creators with all of their requests
Answer creators’ inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes
Educate creators about our product and its features
Provide personalized support and guidance to creators to help them achieve success on YouTube
Continuously improve product knowledge of vidIQ and stay up-to-date on Youtube's new features and updates
Collaborate with cross-functional teams to resolve complex issues
Translate parts of the extension and app and help center from English into a second (or third!) language
Assist with any additional projects, as needed

Our take

Founded in 2012, VidIQ is all about helping YouTube creators supercharge their channels with a powerful mix of tech and expert insights. Based in San Francisco, the company offers a suite of tools that help users boost views and grow their overall influence on YouTube.

But VidIQ isn't just about the software. In 2022, it took a step further by acquiring consulting firm Video Creators, adding one-on-one coaching to its platform. This move combines the best of both worlds: smart tech and personalized guidance. So creators really do have all they need to dominate the YouTube game.