Senior Director of Product Management, ServiceNow
ServiceNow Cloud Observability
$227.6-398.4k
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$227.6-398.4k
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Expertise in the observability space and are fluent with the technologies and concepts in the cloud-native landscape
- Successfully led multi-level product organizations
- Strong written and oral communication skills with experience presenting to senior leadership and customers. Have the ability to partner effectively with internal leaders as well as top customers
- Operated fluently in a fast-paced, autonomous environment
What the job involves
- Attracting, motivating, and developing the talented humans in ServiceNow Cloud Observability's product organization
- Crafting and executing a prioritized product roadmap that enables our business goals
- Creating a collective understanding of both the “why” and the “what” of our product strategy and roadmap
- Along with the ServiceNow Cloud Observability GM, iterating and reporting on our long-term product vision and strategy
- Partnering with ServiceNow management on our product strategy, execution, and forward planning
- Partnering with other ServiceNow Cloud Observability leaders to continuously iterate on our processes and ways of working to optimize all of the above
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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