Customer Success Manager, Sidetrade

Credit Manager

Salary not provided

Senior and Expert level

Paris

More information about location

Office located in Boulogne-Billancourt, Paris

AI-powered order-to-cash platform

Open for applications

AI-powered order-to-cash platform

201-500 employees

FintechB2BArtificial IntelligenceEnterpriseBig dataAnalyticsSaaSCloud Computing

Open for applications

Salary not provided

Senior and Expert level

Paris

More information about location

Office located in Boulogne-Billancourt, Paris

201-500 employees

FintechB2BArtificial IntelligenceEnterpriseBig dataAnalyticsSaaSCloud Computing

Company mission

To deliver fast ROI, enhance efficiencies and cash culture, heighten human intelligence, and digitize the order-to-cash process.

Job

Company

Role

Who you are

8+ years of experience as a Credit Manager in large organizations
Ability to manage a portfolio of enterprise clients with projects running simultaneously
Strong client facing skills
Excellent time management skills
Excellent presentation skills, both verbal and written communication
Good knowledge of Receivables Management technology
Success working in a fast-paced environment with a rapidly growing company
Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
Fluent in English & French
Open to some travel to meet with customers

What the job involves

As a Customer Success Manager, you’ll be in charge of a portfolio of our enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy
Be the main point of contact between the company and a set of named enterprise accounts
Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Identify upsell and cross sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops

Our take

IDC ranked major player in the O2C market, Sidetrade, helps companies improve revenue, grow profitability, and optimize working capital through its smart and efficient platform. The company’s software is applicable to all industries and scalable to businesses of all sizes, enabling businesses to comprehensively track and manage invoices.

The company’s next-generation AI (called Aimie) reliably predicts intention to pay by analysing $4.6 trillion worth of B2B payment transactions daily in the Sidetrade Cloud, securing and accelerating the cash flow of more than 21 million companies, across 85 countries, and includes Expedia, TechData, Kyocera and Nespresso amongst its clients

The company’s entrance into the North American market has exceeded expectations, with 58% of its new bookings now coming from the region and is focusing its efforts on accelerating further expansion in the coming years. This has of late included strategic acquisitions of credit risk management company CreditPoint and German competitor SHS Viveon AG. With its current growth and mounting resources, Sidetrade is well-positioned to be a world leader in AI-driven order-to-cash applications.

Steph

Company Specialist at Welcome to the Jungle

Insights

Few candidates hear
back within 2 weeks

7% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (2 rounds)

Apr 2004

$0.6m

SEED

Jun 2000

$1.1m

SEED

Total funding: $1.7m

Company benefits

Development & Learning
Hybrid Work Model
Sidetrade Social Club
Sidetrade Sport Organization
And more depending on location.

Company values

Innovate: We make great ideas a reality
Challenge: We go outside of our comfort zone
Team Work: Together everyone achieves more
Scale: We are committed to getting results
Trust: We are accountable to each other
Flexibility: We have hybrid working model to support your work/balance needs

Company HQ

Centre Ville, Boulogne-Billancourt, France

Articles

Global AI Firm, Sidetrade, Chooses Calgary for North America Expansion

Sidetrade Wins the Largest Contract in Its History in the US

Sidetrade Strengthens Position in Electronic Exchanges by Becoming Certified Peppol Access Point

Sidetrade is again a Gartner® Magic Quadrant™ Leader

Kyocera Selects Sidetrade to Underpin Its EMEA Growth

Sidetrade to acquire a majority stake of SHS Viveon AG, a leading German Order-to-Cash software company

Sidetrade acquires US-based CreditPoint Software to disrupt B2B credit risk market

Leadership

Olivier Novasque

(CEO)

Current Board Member at Contentsquare and is a Seed4Soft Business Angel. Former VP Of Sales at GE Capital.

Salary benchmarks

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