Customer Success Manager, Yotpo

• Experience in a CSM or Account Management role – preferably in a SaaS environment
• General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
• ‘Retention’ mindset, with a proven record of retaining and growing client relationships. You want your clients to thrive and benefit from Yotpo product’s added value through upsells and cross-sells
• Experience building collaborative relationships with customers and colleagues. You enjoy being part of the customer journey and partnering with your teammates on challenging problems
• Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment

Desirable

• We’re looking for a commercially driven Customer Success Manager to set the vision, strategy, and roadmap for our brands
• You'll be part of the founding team in Toronto! We're launching our first Canadian office in February 2023
• Act as a strategic advisor by consistently finding new sources of value for your clients while leveraging Yotpo solutions
• Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with clients, resulting in trusted partnerships
• Partner with Yotpo Account Managers to develop a strategic approach for Quarterly Business Reviews (QBRs) and renewals while driving towards upsells and cross-sells
• Leverage data and performance metrics to: optimize the customer experience, understand & achieve client goals, evaluate the health of your clients, and identify pain points
• Be the voice of your customers by advocating internally for solutions to boost long-term customer value
• Proactively identify opportunities to streamline the customer journey and organically grow your portfolio of clients