Vice President of Product, Spring Health
Member Experience
$254.4-339.2k
+ Stock options
2-3 days a week in office
Personalized mental healthcare
Posted today
Personalized mental healthcare
1001+ employees
Posted today
$254.4-339.2k
+ Stock options
2-3 days a week in office
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- Bachelor's degree in Business, Computer Science, Engineering, or a related field
- 7+ years of product management experience, preferably in digital health or b2b2c environments
- Deep expertise in growth product management, funnel optimization, experimentation, and data-driven product decision-making, with a proven track record of optimizing and growing consumer-facing products and services
- 3+ years managing high-performing product teams
- Strong analytical, problem-solving, and strategic thinking skills, with a focus on driving measurable results
- Self-starter with a strong bias to action and the ability to navigate ambiguity
- Experience working in a fast-paced, high-growth environment
- Excellent collaboration and communication skills, including leading cross-functional growth initiatives and crafting compelling narratives for stakeholders, including executive leadership, customers, and partners
- Demonstrated commitment to cultivating an environment of safety, trust, and inclusion and building diverse, thriving teams
- Aligned to our mission: to eliminate every barrier to mental health
What the job involves
- Reporting to the Chief Product Officer, you will directly lead a team of Product Managers focused on optimizing the member journey, from acquisition to engagement and recovery
- Your primary focus will be driving growth initiatives, but you will also oversee key aspects of the core member experience and ensure that foundational product features align with and support growth objectives
- You will work cross-functionally to identify and drive growth opportunities across the member funnel, and shape both growth initiatives and core product initiatives to delight our members, drive engagement, and deliver value to our customers
- You will be responsible for defining, building, and executing the strategy to improve and optimize the member experience, with a strong focus on driving key metrics related to member acquisition, engagement, retention, and outcomes
- Lead and inspire cross-functional teams of product managers, designers, and engineers to prioritize and deliver high-impact growth initiatives that drive meaningful outcomes for our members
- Manage a high-performing product team through effective leadership, feedback, and a focus on innovation, experimentation, collaboration, and accountability
- Champion a culture of innovation and experimentation — creating space for bold ideas, fast learning, collaboration, and continuous improvement across your teams
- Own and evolve the Member Experience roadmap, ensuring it aligns with Spring Health’s broader product vision and strategic priorities, balancing conversion-focused growth initiatives with experiences that delight, empower, and heal
- Collaborate deeply with partners across Revenue, Marketing, Customer Success, Finance, and Analytics to understand every aspect of the member journey — identifying opportunities to optimize funnel performance and deliver lasting value
- Leverage insights from data, customer feedback, and emerging technology trends to shape your strategy, prioritize bets, and scale what works
- Design, launch, and iterate on rapid experiments to uncover new pathways for growth, engagement, and loyalty — always keeping the member at the heart of every decision
- Define, monitor, and improve key metrics (KPIs) that signal the health and success of the member experience — and use these insights to guide your teams with transparency and purpose
- Contribute meaningfully to the Member Experience leadership team, influencing our collective product strategy and fostering a team environment grounded in trust, learning, and mission alignment
- What success looks like in this role:
- Member satisfaction improves measurably — with higher NPS, increased usability scores, and authentic testimonials reflecting the impact of our experience
- Your team of Product Managers thrives — feeling empowered, supported, and inspired to do the best work of their careers
- You are a trusted voice on the Member Experience leadership team, shaping the broader product strategy and advocating for innovations that serve both our members’ mental health journeys and our customers’ goals
- You help build a future where every member interaction feels personal, intuitive, and deeply supportive — advancing Spring Health’s mission to improve mental health outcomes for all
- You own and deliver against conversion goals throughout the entire member funnel, helping Spring Health meet and exceed its business and mission objectives
- Member experience innovation and best practices are implemented thoughtfully — adapted for Spring Health’s unique culture and aspirations, never blindly applied
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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