Engineering Manager, Utility Warehouse
Lifecycle Customer
Multiservice utilities provider
Job no longer available
Multiservice utilities provider
1001+ employees
Job no longer available
1001+ employees
Company mission
Our mission at Utility Warehouse is to be the Last Switch our customers ever need to make for life's essential services.
Role
Who you are
- To thrive as an Engineering Manager, you should be a collaborative leader who can effectively communicate across all levels. You are someone who finds joy in coaching and mentoring others to facilitate their career growth. You have a knack for resolving interpersonal conflicts and fostering a healthy, positive team culture
- Managing a team of engineers within a professional environment
- Hands-on experience with Go, gRPC, GraphQL, Postgres, and Kafka
- Hands-on experience with React, TypeScript, React Native
- Proficiency with Docker, Kubernetes, and Terraform
- Experience with CI/CD tooling, specifically GitHub Actions and ArgoCD, as well as cloud workflows
- A strong understanding of engineering practices and the ability to drive operational excellence
- Experience identifying practices for security and SLOs
- Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do
What the job involves
- You will join the Technology & Product function, specifically within the Engineering family. You will co-lead a squad alongside a Product Manager, working in a cross-functional environment with colleagues in UX and data
- Your role is to create clarity, consistency, and momentum within your squad while raising the team's voice to senior leadership. You'll act as a bridge, interacting with stakeholders across the business to provide vital insight and context to your team
- As a leader at UW, you will balance short-term delivery with long-term sustainability to ensure your team does their best work. You will take an integral role in defining team goals and driving prioritisation to achieve them
- Technical Strategy: Taking responsibility for technical decisions and ensuring they align with company strategy
- Planning & Delivery: Working with Product Managers to set OKRs and co-leading annual and quarterly planning
- Operational Oversight: Leading metrics reviews and ensuring organisation-wide on-call coverage
- Risk Management: Identifying risks and blockers early and working with stakeholders to mitigate them
- People Development: Onboarding, training, and coaching reports, while participating in performance calibration and promotion reviews
- Performance Tracking: Measuring team performance and communicating progress against KPIs and milestones
- Financial Diligence: Ensuring team expenditures (both OpEx and CapEx) remain in line with budgets
Application process
- Here is an overview of the internal recruitment process so you know what to expect
- Please note, there is the possibility to be either rejected or progressed at each stage; the below flow assumes you have been successful at every touchpoint
- You submit your application
- The Recruiter assesses your application against the minimum requirements
- You will attend an interview with a Head of Engineering
- You will complete a Technical Interview
- The Recruiter will inform you of the outcome
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
Company HQ
Farringdon, London, UK
Articles
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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